Project Manager (PM)

Program & Delivery Leadership

• Own end-to-end delivery of Azure and Salesforce projects (scope, schedule, budget, quality, benefits realization).
• Establish project governance, cadence, RAID (risks, assumptions, issues, dependencies), and stakeholder communication plans.
• Drive business case development, OKRs/KPIs, and roadmap alignment to enterprise strategy.
• Champion Agile/Lean practices (Scrum, Kanban) while integrating with stage-gate or hybrid models as needed.
• Liaison with Product Team and IT delivery team to deliver tangible IT outcomes, with clear deliverables, SLAs, and acceptance criteria.
• Functional awareness of Azure fundamentals & Salesforce Administration must have.
• Functional awareness of CRM & Order to Cash lifecycle is must have.

Azure Cloud Projects

• Lead & manage cloud based custom product /migration initiatives
• Coordinate SSO, API development, governance (Azure Policy), and Customer Onboarding (portals).
• Functional understanding of production defects, incidents SLA vs enhancements definition and able to drive closure with Support and Project teams.
• Work with IT SME & Release team on CI/CD, deployment planning & environment strategy (dev/test/prod).

Salesforce Initiatives

• Deliver multi-cloud Salesforce projects (Sales, Marketing) with best-practice release management.
• Govern backlog, prioritization, and quality (user stories, UAT, regression suites) across admins, developers, and partners.
• Manage projects from IT delivery standpoint, create project plan.
• Work in a global delivery model with offshore based development team.

Stakeholder & Change Management

• Translate strategy into actionable roadmaps; facilitate executive steering and cross-functional alignment.
• Build transparent status reporting—milestones, delivery status reporting, scheduling calls, defects reporting, risks, decisions, and benefits realization.
• Lead discussions with product team on scope, requirements, training, change management, UAT planning and production deployment and user onboarding.

Financials, Contracts & Compliance

• Ensure compliance with security, privacy, and regulatory requirements (e.g., SOC 2, ISO 27001, HIPAA/PCI/GLBA as applicable).

Required Qualifications

• 10–15+ years of progressive IT project/program management with 3–5+ years leading Azure and Salesforce initiatives of enterprise scale.
• Proven delivery of multi-workstream programs ($1M+ budgets) with hybrid Agile/Waterfall governance.
• Strong understanding of Azure (governance, identity, networking, security) and Salesforce (multi-org/sandbox strategy, release management, data & security model).
• Demonstrated experience with systems integration, data migration, and API-led architectures.
• Excellent leadership, facilitation, and executive communication skills; comfortable presenting to C‑suite.
• Bachelor’s degree in information systems, Computer Science, Engineering, or related field (or equivalent experience).

Preferred Qualifications & Certifications

• PMP and/or PMI‑ACP, Scaled Agile (SAFe) or Scrum certification is a must.
• Microsoft Certified: Azure Administrator/Architect/DevOps (e.g., AZ‑104, AZ‑305, AZ‑400) is a plus
• Salesforce: Administrator is a plus
• Experience with Terraform/Bicep, GitHub/ADO, Jira/Confluence, ServiceNow, Power BI.
• Background in data & analytics programs (e.g., Azure Data Factory, Synapse, Databricks) is a plus.
• Prior experience in regulated industries (life sciences, financial services, healthcare, manufacturing) beneficial.

Tools & Environment

• Project tools: Azure DevOps and/or Jira/Confluence, MS Project/Smartsheet, PowerPoint/Power BI.
• DevOps: GitHub/ADO, CI/CD pipelines, infra-as-code (Terraform/Bicep).
• Salesforce: DevOps Center, branching strategy, automated testing, data masking for lower environments.

Working Model

• Hybrid with three days on-site KOP [Tuesday, Wednesday & Thursday ].