Project Manager

About

We are seeking a Project Manager to support the Purchase-to-Pay (PTP) Experience team. This role combines change management execution with strong project management capabilities to ensure continuity of critical initiatives and ongoing improvements to the PTP user experience.

The candidate will partner closely with cross-functional stakeholders within Purchasing, Programs, and Operations (PPO), as well as engineering and support teams, to drive execution, maintain operational stability, and advance key projects. This role requires a highly organized, proactive individual who can manage multiple workstreams, drive alignment, and deliver results in a fast-paced environment.

Top 3 Experience "Must Haves"

• Strong Project Execution and Ownership of Day-to-Day Operations in Cross-Functional Environments
• End-to-End Change Management and Communications Delivery
• Comfortable with automation, experimentation with technology & systems

Minimum Qualifications

• Strong project management and organizational skills, with the ability to navigate ambiguity and effectively manage multiple priorities
• Proven ability to drive execution and deliver results in a fast-paced, cross-functional environment
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• High attention to detail and ability to manage ambiguity
• Customer-focused mindset with a strong desire to improve user experience
• Ability to work independently and proactively identify opportunities for improvement

Key Responsibilities:

Change Management & Operations

• Support the implementation of new purchasing processes, workflows, and change initiatives across the company
• Drive adoption of tools and processes by developing training materials, documentation, and enablement resources
• Provide guidance to support advisors on Procurement Case Management (PCM) usage and issue resolution
• Support the ongoing evolution of the Procurement Case Management (PCM) system
• Help create internal communications, videos, and training content to support change initiatives

Project Management & Execution

• Own and drive end-to-end project execution for assigned PTP initiatives, including planning, tracking, and reporting
• Define project scope, goals, timelines, and success metrics in partnership with stakeholders
• Identify risks, dependencies, and roadblocks, and proactively drive resolution
• Manage multiple concurrent projects and prioritize effectively based on business impact

Systems & Continuous Improvement

• Partner with engineering teams to enhance system usability and user experience
• Gather and translate business requirements into actionable improvements
• Lead or support user acceptance testing (UAT) and quality assurance for system enhancements and AI chatbot features
• Brings an automation‑first, technology‑forward mindset—actively experimenting with digital tools and AI‑enabled solutions to simplify processes and improve the PTP experience
• Continuously assess existing workflows to identify opportunities for process simplification, digitization, and automation.
• Monitor and analyze key performance indicators (KPIs) such as case resolution time, productivity, and user satisfaction

Cross-Functional Collaboration

• Build strong relationships across PPO, engineering, and support teams
• Act as a central point of coordination across stakeholders to ensure alignment and execution
• Collaborate with teams to prioritize enhancements and deliver business value

Preferred Qualifications

• Experience in change management, operations, or program/project management
• Familiarity with procurement, purchase-to-pay (PTP), or support operations environments
• Experience working with internal case management or ticketing systems (e.g., Wolken or similar)
• Familiarity with generative AI tools and chatbot systems
• Experience with tools such as Microsoft Teams, Slack, Airtable, and Miro

About the Company

Our Fortune Technology client is ranked as one of the best companies to work with in the world. As a global leader in 3D design, engineering, and entertainment software, they foster a progressive culture, creativity, and a flexible work environment using cutting-edge technologies.