Project Manager - Collections Strategy

Role

Project Manager - Collections Strategy

Location

San Francisco, CA

Type

Hybrid (2-3 days / week from office)

Compensation

Up to $150k base + 15% bonus + benefits

Role and Responsibilities

As the Collections Strategy Project Manager, you will lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets. You'll combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs—while shaping a digital‑first engagement model. This role is client‑facing and requires comfort engaging senior stakeholders and leading cross‑functional teams to design strategies.

• Serve as the main client contact, engaging with senior stakeholders.
• Design and optimize collections strategies across channels and segments.
• Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
• Oversee policy changes, test new approaches, and monitor market trends.
• Partner with operations and vendors to execute strategy and drive results.
• Lead analytical projects and coordinate with offshore teams for delivery

Candidate Profile

• 5+ years of experience in Collections strategy, along with consulting, solution design and client management
• Hands on experience in SQL, Python
• Policy optimization and experience with Banks / FinTechs
• Unsecured lending expertise (Acquisitions/Underwriting)
• Excellent communication, presentation and story building skills in a consulting setup
• Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply
• Demonstrable leadership ability, superior problem solving and people management skills