Project Manager – Customer Experience Artifacts

About

Immediate need for a talented Project Manager – Customer Experience Artifacts. This is a 12 Months Contract opportunity with long-term potential and is located in California, Washington, Oregon, Nevada (Remote).

Key Responsibilities:

• Customer Engagement Coordination
  • Schedule and coordinate engagements across product and executive programs
  • Own end-to-end logistics including calendars, invitations, agendas, materials, and stakeholder alignment
  • Support preparation for executive briefings and product feedback sessions, ensuring all elements meet a high-quality, executive-ready standard
  • Proactively anticipate scheduling conflicts, gaps, or risks and resolve them in advance
• Program Administration & Operations
  • Partner with product teams to define beta and pilot testing needs, and support the development of customer testing plans and related communications
  • Maintain and organize program artifacts (e.g., templates, trackers, documentation) with exceptional accuracy and consistency
  • Support upkeep of customer engagement data, ensuring completeness and reliability of records
  • Maintain a centralized, up-to-date view of all engagements, timelines, and stakeholders
  • Ensure consistency and quality across processes, documentation, and communications
• Communication & Follow-Through
  • Capture meeting notes, action items, and next steps with a high degree of precision and completeness
  • Track follow-ups and proactively drive closure of action items—ensuring nothing falls through the cracks
  • Prepare executive leaders and internal teams for upcoming customer engagements, including briefing materials, agendas, logistics, and key talking points
  • Anticipate needs ahead of engagements (e.g., materials readiness, stakeholder alignment, timing) to ensure a seamless experience
  • Draft and deliver clear, polished communications tailored to executive and cross-functional audiences
  • Support status updates and reporting for internal stakeholders
  • Help deliver a white-glove, high-quality experience for customers across all touchpoints
• Process Support & Continuous Improvement
  • Identify gaps or inefficiencies in coordination workflows and proactively suggest improvements
  • Help standardize and scale repeatable processes for engagement execution
  • Support PMO and program leads with ad hoc operational and coordination needs

Key Requirements and Technology Experience:

• 8 years of experience in project coordination, program support, or administrative roles
• Exceptional attention to detail and follow-through, with a track record of delivering accurate, high-quality work with minimal to zero defects
• Experience supporting executive and team readiness for high-visibility engagements, including preparation of materials and stakeholder coordination
• Demonstrated ability to anticipate needs, stay ahead of deadlines, and operate with a “no dropped balls” mindset
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills, including experience drafting executive-ready materials
• Comfortable working with cross-functional teams and senior stakeholders
• Proficiency with tools such as Google Workspace, Microsoft Office, and project management tools (e.g., Asana, Jira, Monday.com)

Benefits

• health insurance (medical, dental, vision)
• 401(k) plan
• paid sick leave (depending on work location)