Project Manager Customer Service Digitalization

About

Weidmann Electrical Technology is a globally active family company with over 140 years in the transformer industry, providing specialized products and services in the energy sector. The company values trust, appreciation, and continuous improvement.

The role

This role drives the digitalization and continuous improvement of customer service processes across Europe/Africa, focusing on transforming manual order handling into efficient, automated workflows. It requires strong technical expertise and project management skills, working closely with the Head of Customer Service and multiple departments including sales, logistics, and IT.

How you’ll make an impact

• Lead or co-lead cross-functional projects in areas such as:
  • Digitalization (e.g., digital order processing and automation)
  • Reporting and KPI structures
  • ERP-related improvements (mainly SAP)
• Identify improvement opportunities and initiate or manage continuous improvement and business process re-engineering projects
• Support strategic initiatives within Customer Service, focusing on order flow, logistics, and supply chain interfaces
• Prepare and moderate project workshops and meetings
• Develop and maintain process maps and structures within the company’s BPM framework
• Define and write clear business requirements for system/process improvements
• Act as a central coordinator for regional process initiatives ensuring alignment with global counterparts

What do you bring

• Technical background (e.g., IT, business informatics, or supply chain technology) with proven project management experience, ideally in digitalization or process automation initiatives
• Strong understanding of supply chain and order-to-cash processes
• Hands-on experience with business process modeling, requirements engineering, and documentation; strong conceptual thinking with ability to design scalable solutions and anticipate downstream impacts
• Familiarity with project management methodologies (waterfall, agile, Lean Six Sigma)
• Fluent in German and English
• Experience with SAP (especially SD, MM, or PLM) or comparable ERP systems

What we offer

• 50% company contribution towards an annual travel pass; full access to the ZVV/Ostwind transport network
• Own cafeteria with affordable meal options
• Central location in Rapperswil with good public transport connections and nearby restaurants and shopping facilities
• Above-average continued salary payment in the event of accident or illness

Commitment

At Weidmann we are committed to equal opportunities and growth for all talents. We believe a diverse and inclusive work environment increases mutual understanding and innovation.