Project Manager – Guest Experience

About David’s Bridal

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic, endlessly curious, customer obsessed, and this job aligns with who you are professionally, say “I do” to this remote opportunity and apply today!

Job Overview

The Project Manager – Guest Experience is responsible for supporting the end-to-end project plans and management for programs and initiatives that are developed and executed in stores including store operations, alterations, and innovation. Works cross functionally with business partners to align critical business needs and organizes work streams to optimize productivity and align focuses across cross functional partners.

Essential Functions

• Manage and make decisions on Guest Experience strategies and project development in partnership with project leaders.
• Prioritize multiple projects based on business needs, resource capacity, and dependencies from concept to launch.
• Manage cross functional meetings for planning and organizing projects.
• Track, record and report project milestones and deliverables by setting and continually managing expectations with partners.
• Manage pilots including implementing timelines, preparing pilot details, collecting feedback from pilot groups, preparing for chain implementations, developing and communicating materials.
• Conduct post-project implementation debriefs and create recommendations for process improvements by measuring efforts against established success metrics.
• Advocate for change that supports high level goals, store adoption, and guest experience.
• Develop tools and best practices for project management and execution.

Qualifications

• Bachelor’s Degree preferred.
• Certification or advanced training in project management preferred.
• Minimum of two (2) years project management experience preferred.
• Minimum of two (2) years’ experience in a program’s operations role preferred.
• Minimum of two (2) years’ experience in a brick-and-mortar retail role preferred.

Skills and Abilities

• Proficient in MS Office (Excel, Outlook, PowerPoint, Word, SharePoint, Confluence, and JIRA).
• Detail oriented and strong organizational skills.
• Superior verbal/written communication skills.
• Demonstrates the ability to manage change in an appropriate and effective manner.
• Values people’s ideas and concerns and responds constructively.

Other Requirements

Some travel by air/rail may be required.

Salary and Benefits

Full Time Opportunity – A comprehensive benefits package is available including:

• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

David’s Bridal encourages applications from all qualified candidates and has a great record of accommodating persons with disabilities.

Target Salary Range : $70,000 – $93,200 / year

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