Project Manager IT at QES

Contract Role

Project Manager - Special Projects (SaaS)
(Retail Financial Services)

Location: Cape Town (Kuils River)
Contract: 3-6 months

We are seeking an experienced Project Manager to lead strategic, high‑impact, cross‑functional initiatives in a retail financial services environment. This role focuses on complex, non‑BAU projects that drive growth, operational efficiency, compliance readiness, and digital transformation. You will work across lending, payments, insurance, collections, customer experience, and retail channels.

Key Responsibilities

• Lead end‑to‑end delivery of strategic projects, ensuring milestones, dependencies, and regulatory requirements are clearly defined and achieved.
• Build structured project plans and manage multiple concurrent workstreams across business, operations, retail, technology, and external partners.
• Drive alignment across diverse teams and engage senior leadership, stakeholders, and external vendors with confidence.
• Facilitate workshops, steering committees, and cross‑functional meetings; manage expectations and resolve conflicts.
• Produce executive‑ready reporting, dashboards, and project scorecards.
• Maintain risk registers, decision logs, and compliance documentation.

Core Competencies — Required Skills & Competencies

• Strong project management skills (Agile, Waterfall, hybrid).
• Ability to manage multiple concurrent projects in a high‑volume, regulated environment.
• Exceptional organisational, analytical, and problem‑solving skills.
• Excellent communication and stakeholder engagement across technical and non‑technical teams.

Technical & Functional Skills

• Experience in retail financial services: lending, payments, insurance, credit, or collections.
• Familiarity with digital product development, workflow automation, and operational systems.
• Proficiency with Jira, Asana, MS Project, Power BI, and Excel.

Leadership Behaviours

• High accountability and ownership.
• Calm, structured, and decisive under pressure.
• Ability to navigate ambiguity and bring clarity.
• Collaborative, influential, and able to drive alignment across diverse teams.

Experience Requirements

• Bachelor's degree in Commerce (BCom), Business Management, Finance, or related field.
• Project Management Professional (PMP) certification or equivalent preferred.
• 10‑15 years' experience in project management within financial services, retail credit, fintech, or regulated environments.
• Proven track record delivering cross‑functional or compliance‑heavy projects.
• Experience with digital transformation, operational optimisation, or customer journey redesign.
• Exposure to retail environments (store operations, POS systems, customer support) is advantageous.

Success Measures

• Delivery of special projects within agreed timelines, scope, and budget.
• Improved operational efficiency, customer experience, or financial performance.
• Adoption and sustainability of new processes, systems, or digital solutions.
• Strong stakeholder satisfaction and cross‑functional alignment.

Application

If you meet these requirements and are open to an independent contract opportunity, please mail a copy of your cv.

Desired Skills

• SaaS
• Project Manager
• SDLC
• Retail

Desired Work Experience

• 5 to 10 years

Desired Qualification Level

• Grade 12 / Matric