Project Manager - Managed Print Services

About

The Project Manager for Managed Print Services (MPS) will oversee printer deployment projects, coordinate installations and refresh rollouts, and ensure smooth delivery of print services across the organization. This role will manage and monitor service tickets, review backlog items, and work closely with users, vendors, and internal teams to resolve issues in a timely manner. The position requires hands-on experience with Managed Print Services, strong operational knowledge, and the ability to drive continuous service improvements. Proficiency in Power BI for reporting and performance tracking, as well as ServiceNow for ticket and workflow management, is essential. Strong communication, organization, and stakeholder management skills are critical for success in this role. Experience and understanding of Networks (WAN, LAN, Wireless, etc.), IPT, Mobility, and other shared technical service areas is also required.

Responsibilities

• Manage end-to-end printer deployment, replacement, and refresh projects.
• Coordinate with business users, vendors, and technical teams for printer installations and support.
• Monitor ServiceNow ticket queues and ensure timely resolution of incidents and requests.
• Review and reduce backlog items through prioritization and follow-up.
• Develop Power BI dashboards and reports to track service performance, SLA metrics, and project progress.
• Identify opportunities for process improvement and cost savings within print services.
• Maintain asset inventory, device lifecycle planning, and deployment schedules.
• Partner with Network, IPT, Mobility, and other shared service teams to support printer connectivity and integrations.
• Troubleshoot printer-related connectivity issues involving LAN, WAN, wireless, and mobile printing environments.
• Escalate recurring issues and coordinate corrective actions with vendors or support teams.
• Provide regular status updates to management and stakeholders.
• Ensure customer satisfaction through proactive communication and service delivery excellence.

Required/Desired Skills

• Project Management: Yes, 3+ Years
• Project Scheduling: Yes, 3+ Years
• MS Project: Yes, 4–6 Years
• Project Planning: Yes, 6+ Years
• Managed Print Services (MPS): Yes, 3+ Years
• Power BI: Yes, 3+ Years
• ServiceNow: Yes, 3+ Years
• Printer Deployment / Rollouts: Yes, 3+ Years
• Ticket Management / Backlog Review: Yes, 3+ Years
• Network Knowledge (WAN, LAN, Wireless): Yes, 3+ Years
• IPT / Mobility Support: Yes, 2+ Years
• Vendor Coordination / Stakeholder Management: Yes, 3+ Years

Additional Skills

• Project Scheduling: 3+ Years
• MS Project: 4–6 Years
• Managed Print Services (MPS): 3+ Years
• Printer Deployment / Rollouts: 3+ Years
• Ticket Management / Backlog Review: 3+ Years
• Network Knowledge (WAN, LAN, Wireless): 3+ Years
• IPT / Mobility Support: 2+ Years
• Vendor Coordination / Stakeholder Management: 3+ Years

About V Group Inc.

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.

If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website: https://www.vgroupinc.com/publicsector LinkedIn: https://www.linkedin.com/company/v-group/ Facebook: https://www.facebook.com/VGroupIT Twitter: https://www.twitter.com/vgroupinc