Project Manager | Project Management | Project Management

About

We are seeking a skilled professional to oversee the delivery and operations of application support services for a dynamic apparel client. This role is based in the vibrant city of Winston Salem, NC, offering a unique blend of cultural heritage and modern amenities, making it an ideal place for both work and leisure.

Key Responsibilities

• Lead and manage the AMS team to deliver high-quality support services across multiple applications (33%).
• Serve as the primary point of contact for client stakeholders for all AMS-related activities (33%).
• Ensure adherence to SLAs, KPIs, and other contractual obligations (33%).

Detailed Job Description

The ideal candidate will have a strong background in IT service management, incident, problem, and change management, as well as team leadership. Responsibilities include ensuring SLA adherence, driving continuous service improvement, and enhancing client satisfaction.

Experience and Skills

• Minimum of 10 years of experience in a related field.
• Proven track record in managing incident, problem, change, and release management processes.
• Ability to drive root cause analysis and implement preventive measures.
• Experience in monitoring and reporting on service performance, trends, and improvement opportunities.

We welcome applicants from all backgrounds and are committed to fostering an inclusive and diverse environment.