Project Manager — PromiseOS (Volunteer)

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit serving children and youth (ages 5–18) experiencing housing instability, grounded in the belief that every child is a Promise—full of potential, dignity, and possibility. MAP delivers consistent, high-quality programming across mentorship, literacy, social-emotional learning, and creative expression in shelters, schools, and community spaces, creating structured environments where students can grow, be seen, and build lasting skills. Through signature experiences like The Imagination Studio, The Kitchen Table, The Sound Lab, and The Story Space, MAP nurtures academic development, emotional well-being, and creative voice within a trauma-informed, culturally responsive, and accessibility-centered framework. The work prioritizes dignity-protective storytelling, consent-driven engagement, and deep community partnership, ensuring intentional service.

About PromiseOS | Coordinated Youth Support Infrastructure

PromiseOS is a long-term initiative focused on building a coordinated youth-support ecosystem designed to connect mentors, educators, programs, referrals, and support systems in a more organized and trauma-informed way. The vision is operational infrastructure to reduce fragmentation across youth-serving systems while improving communication, coordination, consistency, and long-term outcomes. PromiseOS supports student support coordination, mentorship tracking, referral workflows, attendance and engagement support, SEL and wellness coordination, resource access and follow-up systems, longitudinal impact measurement, and trauma-informed operational workflows. It intersects technology, operations, research & measurement, public systems coordination, and human-centered support infrastructure.

Role Overview

MAP seeks a Project Manager for PromiseOS to coordinate planning, organization, execution, and cross-functional development of the initiative. The role moves the project from concept into structured implementation by supporting project coordination, cross-team communication, workflow organization, strategic planning support, timeline management, documentation systems, and operational execution. The ideal candidate is highly organized, systems-oriented, collaborative, and comfortable managing complex, evolving projects involving multiple stakeholders and disciplines. This is a high-impact systems coordination role focused on operational execution, organizational alignment, and infrastructure development.

Core Responsibilities

• Coordinate day-to-day project management activities related to PromiseOS
• Organize project timelines, deliverables, priorities, and implementation phases
• Track progress across multiple teams and initiatives
• Support operational follow-through and accountability
• Coordinate communication across PromiseStack, PromiseMeasure, PromiseShield, PromiseOperations, and related teams
• Ensure alignment between technical, operational, research, and programmatic goals
• Support collaboration between leadership, operations, and development contributors
• Develop structured project workflows and operational systems
• Organize project documentation, planning materials, and implementation processes
• Support project management systems and coordination tools
• Assist with project planning discussions and implementation strategy
• Identify gaps, blockers, risks, and coordination needs
• Support phased rollout planning and operational prioritization
• Maintain organized project records and coordination updates
• Prepare meeting agendas, notes, and follow-up action items
• Ensure communication clarity and project continuity across teams
• Support development of trauma-informed and dignity-centered operational systems
• Ensure organizational workflows remain human-centered and practical
• Contribute to building systems that strengthen coordination and long-term support for youth and families

Qualifications

Required

• Strong project management, organizational, and coordination skills
• Ability to manage multiple priorities and moving parts simultaneously
• Strong communication and collaboration abilities
• Systems-thinking mindset and operational problem-solving ability
• Comfort working in evolving and interdisciplinary environments
• Alignment with MAP’s mission and dignity-centered values

Preferred

• Experience in project management, operations, nonprofit systems, technology coordination, or program implementation
• Familiarity with education, youth services, nonprofit operations, or community systems
• Experience coordinating cross-functional teams or initiatives
• Interest in systems-building, social impact infrastructure, or organizational operations

Commitment

• Volunteer leadership role
• Approximately 5–10 hours per week
• Minimum 6-month commitment required
• Remote / hybrid collaboration

What You’ll Gain

• Experience coordinating a large-scale social impact infrastructure initiative
• Cross-functional collaboration across technology, operations, research, and public engagement teams
• Opportunity to help shape an emerging coordinated support ecosystem
• Portfolio-building systems and operations leadership experience
• Professional references and letters of recommendation

Additional Information

Volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements.