Project Manager - Work Management Solutions

About NISC

NISC is dedicated to developing and implementing cutting-edge software solutions for over 960 energy cooperatives and communication organizations across North America. Our mission focuses on providing technology that is Member-centric, quality-driven, and fairly priced. We exist to empower our Members, assisting them in serving their communities by delivering innovative software products, comprehensive services, and exceptional customer support. As a forward-thinking company, NISC embraces AI and technology leadership within our industry. We have proudly ranked in ComputerWorld's Best Places to Work for 23 consecutive years, and are excited to welcome qualified individuals to our team.

Work Schedule

• Hybrid work options from one of our office locations: Cedar Rapids, IA; Lake Saint Louis, MO; or Mandan, ND.
• Minimum of 3 in-office workdays per week, with potential to work up to 5 in the office as required.
• Mandatory in-office days: Tuesday and Wednesday, with the third day determined by mutual agreement between the candidate and their supervisor.

Position Overview

As a Project Manager specializing in Work Management Implementations, you will play a crucial role in empowering utilities to successfully deploy and integrate NISC's Work Management solutions. Collaborating with stakeholders, you will gain insights into business requirements, design effective workflows, and deliver comprehensive training for both field crews and office teams, resulting in enhanced efficiency and productivity. Your responsibilities will include conducting work process analyses, establishing dispatching and field service tools, facilitating system testing, and leading training sessions both virtually and on-site. Following implementation, you will provide support by addressing inquiries, fine-tuning workflows, and ensuring a smooth transition to our internal Support team.

Primary Responsibilities

• Engage with Member/Customer business processes to analyze, enhance, and implement efficient workflows.
• Configure NISC products to align with and optimize real-world Member/Customer operations.
• Lead virtual and on-site training sessions for Member/Customers, accommodating varied technical proficiency levels.
• Organize and facilitate Member/Customer meetings to ensure progress and clarity in decision-making.
• Troubleshoot configuration, data, and permission issues, knowing when to involve additional partners.
• Manage multiple projects simultaneously while ensuring timely delivery.
• Collaborate with cross-functional teams to coordinate testing, integrations, and project schedules.
• Maintain project timelines, monitor risks, and create relevant training materials and reports.
• Provide ongoing application support throughout the project lifecycle, from kickoff to go-live and transition to Support.
• Participate in after-hours support calls as assigned.
• Adhere to NISC's Statement of Shared Values in all actions.
• Perform other duties as assigned.

Knowledge, Skills & Abilities (Preferred)

• Ability to analyze data and translate it into tangible, business-oriented insights for project management and workflow processes.
• Familiarity with business software applications and services.
• Understanding of the Utility or Telecom industries.
• Advanced knowledge of project management principles and best practices.
• Exceptional verbal and written communication skills.
• Strong presentation and training capabilities.
• Professional phone and email etiquette, with a strong customer-first approach.
• Effective research and problem-solving skills with great attention to detail.
• Ability to prioritize tasks and manage multiple projects concurrently.
• Capability to set and manage expectations for both internal and external Member/Customer interactions.
• A proactive and accountable attitude.
• Excellent multitasking and time management skills.
• Dependable and professional demeanor.
• Ability to troubleshoot software challenges effectively.
• In-depth understanding of change management best practices.
• Basic knowledge of Utility/Telecom software and software integrations.
• Willingness to travel as necessary (approximately 20-30% annually) to fulfill position objectives.

Education (Preferred)

• Bachelor's degree in a business-related field or equivalent experience.

Minimum Physical Requirements

This role’s physical demands include those necessary to successfully perform essential job functions. Reasonable accommodations may be provided to individuals with disabilities as needed. Team members should be able to see, speak, and hear; utilize computer keyboards and standard office equipment; and stand, walk, and sit as required.

Disclaimer

Management reserves the right to modify this job description by assigning or reassigning duties and responsibilities at any time.