Project Manager(MPS)

Job Summary

• Oversee and manage printer deployment projects and refresh rollouts across the organization.
• Coordinate installation activities and ensure smooth delivery of Managed Print Services (MPS).
• Manage and monitor service tickets, review backlog items, and resolve user issues promptly.
• Collaborate with users, vendors, and internal teams to ensure effective service delivery.
• Drive continuous improvement of print services and operational processes.
• Utilize Power BI for reporting and performance tracking of MPS activities.
• Use ServiceNow for ticket management and workflow tracking.
• Apply strong project management and project scheduling skills to plan and execute initiatives.
• Maintain hands-on experience with printer deployments and managed print services.
• Possess technical knowledge of networks (WAN, LAN, Wireless), IPT, and mobility support.
• Effectively manage vendor relationships and stakeholder communications.
• Ensure all deliverables are completed on time and within scope.

Required Experience & Skills

• 3+ years: Project management, project scheduling, printer deployment/rollouts, MPS, Power BI, ServiceNow, ticket/backlog management, vendor/stakeholder management, and network knowledge.
• 4–6 years: MS Project experience.
• 2+ years: IPT and mobility support experience.