Provider Network Account Executive II

Summary

The Provider Network Account Executive II (AE II) is responsible for developing the strategic direction and management of the day-to‑to‑day network management activities for all provider types, including single or multiple practices in single or multiple locations, integrated delivery systems, or other provider organizations.  AE II thoroughly understands the Plan’s contracts and provider performance and needs, identifies, develops, and conducts relevant and tailored provider orientation sessions, makes educational visits, and works to resolve provider issues.  Responsible for monitoring and managing provider network by assuring appropriate access to services throughout the Plan’s territory and keeping w/ State and Federal contact mandates for all products.   Identifies, contacts, and actively solicits qualified providers to participate in the Plan at new and existing service areas and products, assuring the financial integrity of the Plan is maintained and contract management requirements are adhered to, including language, terms, and reimbursement requirements.  Maintains a complete understanding of plan reports and metrics and uses them to evaluate the performance of assigned providers/practices/facilities, determining, communicating, and implementing plans for providers to improve performance and measure ongoing performance.  Uses data to develop and implement methods to enhance relationships.  Assists in corrective actions required up to and including termination, following Plan policies and procedures.  Supports the Quality Management department with credentialing and re‑credentialing processes, investigating member complaints and any potential quality issues.  Maintains a functional working knowledge of Facets, including the provider database, and routinely relays information about additions, deletions, or corrections to the Provider Maintenance Department.  Maintains and delivers accurate, timely activity and metric reports as required.  Identifies and maintains strong partnerships with appropriate internal resources and stakeholders.

Work Arrangement

• This position is required to work in the office 4 days / week.
• Office located at 1201 Maine SW

Responsibilities

An AE II’s accounts/assignments include:

• Self‑starter and natural problem solver.
• Highly effective communicator, comfortable with public speaking – the ideal candidate will have experience presenting to leadership and executive teams.
• Building relationships that nurture provider partnerships and seek broader value‑based business opportunities to support the local market strategy.
• Recruit providers as needed to ensure the realization of network adequacy targets.
• Initiates and maintains effective communication channels with internal stakeholders, including but not limited to Claims Operations, Medical Management—Credentialing, Legal, Analytics departments, Compliance, Sales, and Marketing.
• Creates agreements that meet internal operational standards and external provider expectations. Ensures the accurate implementation and administration through internal stakeholders.
• Assists in resolving elevated and complex provider service complaints. Research problems and negotiate with internal/external stakeholders/customers to resolve highly complex or escalated issues.
• Responsible for accurate and timely contract loading and submissions and interfacing with internal stakeholders for network implementation and maintenance.
• The AE II manages an ongoing Provider Network Management organization project or program.
• Will develop/implement/manage programs and projects that support/impact high dollar and member‑provider groups.
• The AE II is responsible for participating in or independently developing and implementing Provider Network education programs and materials (both internal and provider‑targeted) and is assigned to train, mentor, and support new AEs.   The AE II will assist AE I’s in resolving/managing issues with Providers.

Education / Experience

• Bachelor’s Degree required.
• Demonstrated experience with payment methodologies and network management experience for various provider types.
• Experience with Provider Contracting and Contract Negotiations
• Knowledge of Value‑Based Contracting is highly desired.
• Knowledge of Dental Contracting is highly desired.
• 3‑5 years experience in a Provider Services position working with providers to include network management and network recruitment
• Extensive knowledge of claims processing / billing is a plus
• 5‑10 years experience in the managed care/health insurance industry with demonstrated strengths in  knowledge of Plan policies and procedures related to provider contracting, provider credentialing, provider billing and payment, provider incentive programs, and other essential State and Federal regulatory requirements related to providers, claim adjudication systems, provider file database requirements and relevant software applications; working independently and managing complex projects and programs both as an independent owner and team leader, training and mentoring skills, interacting at an executive level internally and externally.
• 5‑10 years of substantive Account Executive experience with high impact, high dollar, extremely visible, and critical provider groups.
• Medicaid experience is required.
• Valid driver’s license and automobile insurance are required.
• Candidates will be servicing the Washington DC Metropolitan area.

Compensation

The targeted hiring range for this role is expected to be between $82,200 and $112,000.

Benefits

• Flexible work solutions including remote options, hybrid work schedules.
• Annual incentive program eligibility.
• Benefits package consisting of medical, vision, dental, life insurance, disability insurance, 401(k), paid time off and more.

About AmeriHealth Caritas

Your career starts now. We are looking for the next generation of health care leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award‑winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission‑driven organization with more than 30 years of experience. We deliver comprehensive, outcomes‑driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

The range displayed in this job posting reflects the minimum and maximum for new hire salaries for the position in the Washington D.C. area. Within the range, individual pay is determined by additional factors, including, without limitation, job‑related skills, experience, and relevant education, certifications, or training.