Publication Process & Quality Analyst

Position Description:

Our client is seeking a forward-thinking publication professional to support the quality and integrity of content published within a globally recognized technical research digital library. As the volume of content and use of AI-generated content and external authoring tools continues to grow, maintaining publication integrity and operational efficiency throughout the end-to-end review process has become increasingly critical. This role offers a unique opportunity to contribute not only to publication quality operations but to assist in the modernization and automation of workflows that support the future of scholarly publishing.

Responsibilities:

Publication Quality & Conference Review Support

• Provide support for research and information requests, prepare correspondence, assist in records management, support internal/external committees, and schedule activities in support of the conferences and related events.
• Assist with the preparation, packaging, movement, and tracking of digital files for internal and external review.
• Coordinate with conference organizers, volunteer organizations, internal stakeholders, and external vendors to ensure timely and accurate processing of proceedings and related materials.
• Monitor review workflows, assist in the review of and processing of content, helping maintain the integrity and accuracy of all materials published.
• Assist in identifying and escalating quality or compliance concerns.

Operational Workflow & Process Improvement

• Provide guidance to existing team members consisting of best practices in publication management, available resources, and use of existing tools
• Contribute to workflow modernization initiatives focused on digitization, automation, and improving operational efficiency.
• Help make operational data and reporting more accessible, organized, and actionable for stakeholders.
• Participate in continuous improvement efforts related to publication integrity and conference quality operations.

Systems & Vendor Coordination

• Work with external vendors and internal operations to track operational requests, manage workload, and draft responses or escalate issues as appropriate
• Support ongoing improvements to quality‐control procedures and documentation.
• Maintain accurate documentation, reporting, and status tracking across multiple content workstreams.

Qualifications:

• 3+ years' work experience supporting publications in various review cycles and a customer-focused business environment.
• Demonstrated knowledge and skill in the following areas:
  • Project and task management, event planning, and scheduling, coordinating, developing communication plans
  • Analysis and management of administrative processes and quality efforts.
• Strong organizational skills with keen attention to detail.
• Comfortable managing multiple priorities in a fast-paced, process-driven environment.
• Effective communication skills, both written and verbal, including the ability to present information clearly and professionally.
• Ability to write clear and effective responses to correspondence.
• Ability to work collaboratively across multiple stakeholder groups including leadership, vendors, conference organizers, and volunteers.
• Technologically proficient with a proactive mindset for problem-solving and providing business solution recommendations.
• Proficiency with Microsoft Office Suite, SmartSheets, Google Docs, ZenDesk, and database systems

Education & Certifications:

• Bachelor's degree in a relevant field