QA Analyst

UniSysTech Consulting

Canada · Hybrid Contract Yesterday

About the role

Role Summary

We are looking for a QA Analyst with experience in Contact Centre platforms, focusing on testing customer interaction flows, IVR, and backend integrations. This is a consulting job and the client is one of the major banks.

Work Model

Hybrid – 2 days onsite in Toronto

Must Have

Proven experience as a QA Analyst in Contact Centre environments
Hands‑on automation experience in IVR/Contact Centre environments, ideally using tools such as Cyara, Playwright, or Selenium
Experience with functional, regression, and UAT testing
Understanding of contact centre integrations and data flows

Nice to Have

API testing experience (Postman / REST)
Experience with cloud-based contact centre solutions

Skills

CyaraPlaywrightSelenium

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