QA Engineer Intern

Job Description: QA Engineer – Customer Success Intern

About the Role

We are looking for a QA Engineer to support our customer-facing initiatives by creating high-quality testcases for POCs and paid customers. This role focuses on testcase design and execution at scale, using both AI-assisted and manual approaches.

You will work closely with Forward Deployed Engineers (FDEs) and follow clearly defined scopes and walkthroughs. This is a non-customer-facing role and is critical to ensuring accuracy, speed, and quality in customer deliveries.

Key Responsibilities

Testcase Creation

• Create testcases using BotGauge with:

• AI-assisted generation

• Manual testcase writing where required

• Build:

• End-to-end user journeys

• Scenario variations

• Negative and edge cases (mainly for paid customers)

• Ensure testcases are:

• Clear and well-structured

• Easy to understand for internal and customer review

Execution & Collaboration

• Follow scope, walkthrough recordings, and instructions shared by FDEs

• Ask clarifying questions when application flows are unclear

• Implement feedback accurately and within agreed timelines

• Maintain consistency in testcase naming and structure

Quality & Process Adherence

• Ensure testcases reflect real user behavior

• Avoid assumptions or scope expansion

• Update testcases based on feedback and re-validation cycles

• Follow CRM-linked workflows and delivery timelines

What This Role Does NOT Include

• Direct communication with customers

• Scoping or prioritization decisions

• Final approval of testcases

• Ownership of customer outcomes

Required Skills & Qualifications

Must-Have

• Strong understanding of software testing fundamentals

• Experience writing manual testcases

• Ability to understand application flows from walkthrough recordings

• High attention to detail and structured thinking

• Comfort working with AI-generated outputs and validating them

Good to Have

• Experience with test management tools

• Understanding of web applications

• Basic exposure to test automation concepts

• Prior experience in SaaS or startup environments

Tools You Will Work With

• BotGauge (AI-assisted and manual testcase creation)

• CRM (to track assignments and timelines)

• Screen recordings and internal documentation

How Success Is Measured

• Accuracy and clarity of testcases

• Turnaround time per assigned module

• Rework and correction rate

• Adherence to scope and instructions

• Quality of feedback from FDEs

Work Mode

• 100% Remote

• Full-time

Ideal Candidate Profile

This role is ideal for someone who:

• Enjoys structured execution work

• Is comfortable working at scale

• Responds well to feedback and iteration

• Understands the importance of quality, even when using AI tools

This role plays a key part in delivering consistent, high-quality customer outcomes and is essential to scaling Customer Success operations.

Job Types: Full-time, Internship Contract length: 3 months

Pay: ₹10,000.00 per month

Benefits:

• Flexible schedule

Work Location: Remote