QA Tester – Telecom (Order Management & ServiceNow)

Overview

We are seeking a detail-oriented QA Tester with strong experience in the Telecom domain, particularly in Order Management systems. The ideal candidate should have hands-on experience with ServiceNow testing and working knowledge of ATF (Automated Test Framework). The role involves functional, integration, and regression testing across telecom workflows and service fulfillment processes.

Responsibilities

• Perform functional and integration testing for Telecom Order Management systems • Validate end-to-end order lifecycle (Order Capture, Provisioning, Activation, Billing integration) • Design, develop, and execute test cases, test scenarios, and test scripts • Conduct testing in ServiceNow modules and workflows • Create and maintain ATF test scripts within ServiceNow • Identify, log, and track defects using defect management tools • Collaborate with business analysts, developers, and stakeholders to clarify requirements • Participate in test planning, estimation, and test strategy discussions • Support UAT and production validation activities

Requirements

• 3+ years of experience in Software Testing / QA • Strong experience in **Telecom domain**, specifically in **Order Management systems** • Hands-on experience with **ServiceNow platform testing** • Working knowledge of **ATF (Automated Test Framework) in ServiceNow** • Good understanding of telecom business processes (Order to Activate lifecycle) • Experience in API testing and integration testing • Knowledge of SQL and basic data validation • Familiarity with Agile / Scrum methodologies • Strong analytical and problem-solving skills