Quality Manager

Summary

The Quality Assurance Manager is responsible for leading a quality team that focuses on customer-facing product quality issues and key quality processes including Product Evaluation Requests (PER), Change Control Documents (CCD), and Material Test Reports (MTR). This role serves as the primary quality interface with customers, sales, engineering, and internal stakeholders to ensure product concerns are resolved systematically and effectively. The position also supports new product development through beta testing, design reviews, and advanced quality planning activities.

Key Responsibilities

• Lead, coach, and develop a global team of quality professionals through regular 1:1s, performance management, career development, and succession planning
• Manage the Product Evaluation Request (PER) process end-to-end, including intake, triage, investigation, disposition, and closure of customer-reported product issues
• Oversee the Change Control Document (CCD) process globally, coordinating with internal and external stakeholders and initiating product and process reviews tied to change control activities
• Manage the Material Test Report (MTR) process to ensure compliance with certification requirements and customer specifications
• Serve as the primary quality interface with customers, sales teams, and application engineering on product quality concerns and resolution plans
• Lead beta testing efforts for new product introductions and participate as a required member of NPD core teams to validate quality requirements prior to launch
• Develop triage processes to assess business impact of product issues, including traceability analysis for affected installations and inventory
• Coordinate containment actions, field alerts, product holds, and risk-based responses as needed
• Partner with laboratory leadership to prioritize testing and analysis supporting product evaluations
• Coordinate inspections and collaborate with Engineering, Manufacturing, Supplier Quality, and Applications teams to implement corrective and preventive actions
• Develop and maintain dashboards and metrics to track PER volume, aging, resolution rates, corrective action effectiveness, and trending quality issues
• Participate in product design reviews focused on DFMEA, PFMEA, mistake proofing, and advanced quality planning methods
• Lead and support root cause investigations for field failures using structured methodologies such as 8D, 5-Why, Fishbone, and DMAIC
• Execute special projects as assigned by Quality Assurance leadership

Required Qualifications

• Bachelor’s degree in Engineering required (Mechanical, Materials, or Industrial preferred)
• 10+ years of progressive experience in Quality Assurance, Quality Engineering, or related manufacturing environment
• 5+ years of experience managing and developing teams, including coaching and performance management
• Strong experience leading root cause analysis and corrective action processes (8D, DMAIC, 5-Why, etc.)
• Proven customer-facing communication skills with experience interfacing directly with customers on quality matters
• Demonstrated ability to present clearly to executive and senior leadership audiences
• Strong strategic thinking and data-driven decision-making capability
• Proficiency with electronic tools and systems including Word, Excel, Power BI, and Minitab
• Ability to prioritize competing demands and operate with minimal supervision
• Willingness to travel domestically and internationally (10–20%)

Preferred Qualifications

• Advanced Engineering degree
• Experience with Quality Management Systems (QMS) platforms
• Familiarity with statistical methods including control charts, capability analysis, and Pareto trending
• ASQ certifications such as CQE, CQM, or Six Sigma Black Belt
• Experience supporting complex engineered or industrial product lines