Quality Assurance (QA) Lead

Role Overview

Service New Brunswick is seeking a QA Lead to support its ongoing digital transformation initiative. The role will focus on ensuring application quality, reliability, and performance across Salesforce-based solutions within a fast-paced Agile environment.

Key Responsibilities

• Develop and execute comprehensive QA test plans
• Design, write, and execute manual and automated test cases
• Perform functional, regression, integration, and performance testing
• Lead defect tracking, reporting, and resolution processes
• Collaborate with development, business, and support teams
• Support Agile/Scrum-based delivery cycles
• Participate in requirement reviews and quality assurance planning

Mandatory Requirements

• Education (M1): University degree in Computer Science, Business Administration, or related discipline, or equivalent combination of education and experience
• QA Experience (M2): Minimum 10 years of testing experience , including writing and executing test cases across multiple testing types (functional, non-functional, regression, integration, performance, etc.)
• Salesforce Experience (M3): At least 2 years of QA/testing experience on Salesforce Health Cloud , executing test plans and validating platform features

Preferred / Scored Experience

• S1 – QA Test Planning (SaaS/PaaS): Experience developing and executing QA test plans for cloud-based (SaaS/PaaS) solutions
• S2 – Testing Tools & Automation: Minimum 4 years of experience using tools such as Azure DevOps, Selenium, Zephyr , or similar test automation frameworks
• S3 – Agile Testing Experience: Minimum 4 years of experience performing manual and regression testing in Agile/Scrum environments

About the Role

Service New Brunswick is seeking an experienced QA Lead to support a large-scale Digital Transformation initiative within the Department of Social Development. The role focuses on ensuring high-quality delivery of Salesforce-based solutions that improve access to social services across New Brunswick.

The QA Lead will drive testing strategy, execution, and quality governance , while collaborating with cross-functional teams including development, business stakeholders, and support units.

Key Responsibilities

QA Strategy & Leadership

• Define and own QA strategy, standards, and best practices
• Lead requirement reviews to identify defects early in the lifecycle
• Mentor and guide QA team members

Test Planning & Execution

• Develop and maintain comprehensive test plans and QA documentation
• Design and execute manual and automated test cases
• Perform functional, regression, integration, and performance testing
• Conduct gap analysis for releases and enhancements

Defect Management & Reporting

• Track, manage, and report defects through resolution
• Maintain QA dashboards and provide status reporting
• Communicate testing progress with stakeholders

Automation & Tools

• Develop and execute automated test scripts
• Work with tools such as Azure DevOps, Selenium, Zephyr
• Support performance testing initiatives

Collaboration & UAT Support

• Work closely with development and business teams
• Support User Acceptance Testing (UAT)
• Participate in design reviews, demos, and workshops

Knowledge Transfer

• Train and cross-skill QA team members
• Maintain documentation and testing repositories

Mandatory Qualifications

• Bachelor’s degree in Computer Science, Business, or related field (or equivalent experience)
• 10+ years of QA/testing experience across multiple testing types
• 2+ years of Salesforce Health Cloud testing experience
• Valid Salesforce Administrator Certification
• Experience in healthcare or human services domain
• 5+ years creating QA strategies, reports, and test plans
• Strong written and verbal communication skills

Preferred / Scored Skills

• Experience with SaaS/PaaS QA testing environments
• Proficiency in test automation tools (Selenium, Azure DevOps, Zephyr)
• Strong experience in Agile/Scrum environments
• Expertise in data integrity and data quality testing
• Knowledge of Salesforce OmniStudio (FlexCards, OmniScripts, DataRaptors)
• Experience with:
  • Salesforce Service & Health Cloud
  • CRM integrations and external systems
  • Data migration and validation
  • Security and access model testing

Deliverables

• QA test plans and strategies
• Manual and automated test cases
• Daily defect tracking and reporting
• Test execution reports and release validation
• Knowledge transfer and documentation

Work Environment

• Remote-first engagement
• Optional onsite work in Fredericton, NB
• Standard working hours: Monday–Friday, 8:15 AM – 4:30 PM (AST)

Additional Requirements

• Must sign NDA and complete security/privacy training
• Must comply with government health and safety policies