Quality Assurance/ Testing Support

About Us

We’re looking for someone who can take feedback from people testing our products and turn it into useful ideas for improvement. You’ll be the go-to person for gathering what testers are saying and helping different teams understand what changes need to be made.

What You’ll Do

• Review feedback from testers, including ratings, comments, photos, and videos
• Look for common themes and figure out what’s working and what isn’t
• Summarize feedback in a way that’s easy for teams to understand and act on
• Help during active testing periods (this may include checking in occasionally on weekends)
• Keep everything organized in a secure system so information is easy to find and use

What You Should Have

• About 3 years of experience in areas like customer feedback, product testing, research support, or quality programs
• Strong organizational skills and the ability to manage multiple tasks at once
• Experience working with feedback or survey tools (like Centercode, UserTesting, Qualtrics, or similar)
• Basic to strong skills in Excel or Google Sheets (sorting, filtering, organizing data)
• Experience putting together simple presentations (PowerPoint or Google Slides)
• Some familiarity with using AI tools to help speed up work is a plus

Bonus Points If You Have

• Experience working with product, engineering, or quality teams
• Experience using project management or customer service tools

Work Location

In person