Credit Card and Electronic Payments Quality Assurance Tester

Job Description

• Experience with the Paymentus online payment platform and familiarity with Agent Dashboard.
• Experience with Chase Merchant Services card present platform.
• Experience with providing User Experience (UX) feedback specific to the payment lifecycle for goods and services.
• Experience with providing User Interface (UI) feedback specific to the payment lifecycle for goods and services.
• Experience with developing negative testing scenarios and test scripts for all aspects related to the payment lifecycle for goods and services.
• Experience with documenting defects and providing feedback to technical resources to resolve issues encountered in a test or production environment.

Deliverables

• Developing various positive and negative testing scenarios and corresponding test scripts when making online and card present payments and documenting test results using the County's tools (e.g. Visio, OneNote, SnagIt, etc.)
• Providing feedback on the user experience (UX) of making payments, requesting refunds, reviewing receipts for online payments, in-person payments, and IVR (Interactive Voice Response) phone payments.
• Providing feedback on payment reports and files used for researching payments and reconciliation to County’s ERP system.
• Providing input for change management communications to payment application users.
• Provide post Go Live support for business operations that have cut over to the new JPM platform for troubleshooting payment issues.
• Documentation as required to support payments.
• Other tasks related to testing payments required by the County's project management Team.
• Develop, review, maintain, and update Standard Operating Procedures (SOPs) for credit card acceptance, online payment workflows, and in‑person transactions to ensure consistent and compliant processing