Quality Assurance Tester

Role Overview

We are seeking a Quality Assurance Tester to support a large-scale financial systems and payment platform migration initiative. This role will focus on validating end-to-end payment processing workflows across multiple channels, ensuring accuracy, compliance, and seamless user experience during the transition to a new enterprise banking and payment ecosystem.

The ideal candidate is a self-starter who can work independently, take ownership of testing objectives, and collaborate effectively with project teams, developers, and business stakeholders.

Key Responsibilities

• Perform end-to-end testing of payment systems, including:
  • Card-present transactions
  • Online payments (credit cards, e-checks, digital wallets)
  • IVR (phone-based) payment systems
• Develop and execute comprehensive test scenarios (positive and negative cases)
• Validate payment workflows, receipts, refunds, and reconciliation processes
• Conduct user interface (UI) and user experience (UX) testing
• Document test cases, results, and defects using tools such as Visio, OneNote, SnagIt, or similar
• Provide actionable feedback to project management and development teams
• Validate payment reporting, transaction files, and ERP reconciliation processes
• Support change management efforts, including communication and documentation for end users
• Assist with post go-live support, troubleshooting payment-related issues
• Develop, review, and maintain Standard Operating Procedures (SOPs) for:
  • Credit card processing
  • Online payment workflows
  • In-person transaction handling