Quality Control Data Analyst

About U.S. Bank

At U.S. Bank, we strive to provide the best services to our customers, enabling them to make informed financial decisions. We believe that our shared ambition can only be achieved through the unique potential of each individual. Joining U.S. Bank opens up a variety of opportunities for you to discover what drives you throughout your career.

Job Summary

The Quality Control Data Analyst in Consumer & Business Banking (CBB) Risk plays a crucial role in ensuring compliance with the bank's Customer Remediation Policy. You will be involved in quality control, research, data compilation, and analysis. We seek candidates with hands-on experience and a solid understanding of front-end systems such as Hogan, CA-View, Fusion, Common Transactions, Safe Box Inquiry, Net-O, MSP, CACS, and Doc Velocity.

Key Responsibilities

• Support customer remediation initiatives by collaborating with issue management and business lines through research and data analysis.
• Exercise credible challenge by taking ownership of the data used in all CBB customer remediation events, ensuring accuracy and verification of data from both internal and external sources.
• Stay informed about changes and trends in banking, regulatory requirements, and industry standards.
• Contribute to various CBB Risk Data Team projects and project implementations as required.
• Perform additional duties as assigned.

Basic Qualifications

• Seven to ten years of relevant experience.
• Bachelor's degree or equivalent work experience.

Preferred Skills and Experience

• Proficiency in SQL/SAS coding.
• Five years of experience with banking systems.
• Five years in a reporting, analytics, or technology environment.
• Strong problem-solving, process facilitation, project management, and analytical skills.
• Excellent communication skills, both written and verbal.
• Significant knowledge of applicable laws, financial services regulations, and trends affecting CBB.
• Advanced understanding of CBB products, services, systems, risks, and operational functions.
• Experience with Python.
• Advanced Excel skills and database knowledge.
• Familiarity with SharePoint or TEAMS.
• Ability to thrive in a team environment with multiple layers of review and approval.
• Capability to work efficiently in a fast-paced environment with substantial workloads.

Benefits

Our comprehensive benefits package supports your well-being and financial security. These benefits include:

• Healthcare (medical, dental, vision).
• Life insurance options.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) plan with employer contributions.
• Generous paid vacation and holidays.
• Adoption assistance.
• Sick leave accruals as required by law.

Review additional benefits available based on employment status.

U.S. Bank is an equal opportunity employer, considering all qualified applicants without regard to protected characteristics. Our hiring process complies with E-Verify regulations.

Pay Range: $105,400.00 - $124,000.00.

U.S. Bank conducts thorough background checks as required by law.

Note: This posting may close earlier due to a high volume of applicants.