Quality Engineer – Platform & Infrastructure

POSITION OVERVIEW

Quality Engineers on the Platform & Infrastructure team are responsible for validating the performance, reliability, and functionality of the backend services and applications that power Alarm.com's ecosystem. This role focuses on cloud‑based services, APIs, data flows, and platform applications that interact with connected devices.

This position is well‑suited for new graduates or early‑career Quality Engineers who are self‑starters, demonstrate a strong sense of ownership, and are eager to grow their technical skills. Successful candidates are strong problem solvers who are comfortable working with incomplete information, learning complex distributed systems, and proactively identifying risk. You will be expected not only to execute tests, but to think critically about system behavior and drive quality improvements across backend platforms.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• You take ownership of assigned services, features, or platform components and proactively identify quality risks
• You independently investigate backend issues, analyze system behavior, and propose next steps before escalating
• You produce clear, actionable test documentation and bug reports focused on backend and service‑level failures
• You continuously expand your technical understanding of platform architecture, service interactions, and data flow
• You collaborate effectively with engineering, product, DevOps, and other QA teams to drive platform quality forward

RESPONSIBILITIES

• Develop a strong understanding of backend service functionality, platform architecture, and end‑to‑end data flow
• Write, execute, and maintain test plans, test cases, and supporting documentation for platform and infrastructure components
• Perform manual end‑to‑end testing across backend services, APIs, databases, and supporting infrastructure
• Validate system interactions between connected devices and backend services
• Identify, log, track, and follow defects through resolution
• Write high‑quality, detailed, and reproducible bug reports
• Analyze logs, metrics, traces, and system data to troubleshoot issues and identify root causes
• Set up, configure, and maintain test environments and service configurations
• Triage urgent or high‑impact platform issues, prioritize appropriately, and propose solutions
• Configure, maintain, and monitor test automation setups where applicable (e.g., API or service‑level tests)
• Assess risk and determine appropriate test strategy based on system complexity, scale, and impact
• Collaborate closely with developers, product managers, DevOps, and other engineering teams
• Continuously look for opportunities to improve test coverage, tooling, and quality processes
• Other duties as assigned

REQUIREMENTS

• 0–3 years of Quality Assurance or related technical experience
• B.A. or B.S. in Computer Science, Software Engineering, Industrial/Systems Engineering, Information Systems, or a related technical discipline
• Strong problem‑solving and analytical skills with a methodical approach to troubleshooting
• Demonstrated technical aptitude and ability to learn complex backend systems quickly
• Ability to reason about distributed systems, APIs, and data flows
• Comfort working with incomplete information and ambiguous problems
• Strong attention to detail and a process‑oriented mindset
• Self‑motivated with a demonstrated sense of ownership and accountability
• Strong written and verbal communication skills
• Team‑oriented mindset with the ability to collaborate effectively

Nice to Have

• Exposure to testing RESTful APIs or backend services
• Familiarity with at least one programming or scripting language (e.g., Python, Java, JavaScript, Go, etc.)
• Experience analyzing logs, metrics, or monitoring data
• Exposure to cloud platforms, microservices, or distributed systems
• Familiarity with CI/CD pipelines or automated test execution

VISA SPONSORSHIP

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer