Quality Engineer - Onsite

Key Responsibilities

• Ensure adherence to electrical safety standards while working on equipment, prioritizing both personal and team safety.
• Work closely with field service teams and process quality engineers to implement both containment and corrective actions swiftly and effectively.
• Analyze defective products returned by customers and prepare detailed 8D/Analysis reports, communicating findings and solutions directly to customers.
• Visit customer sites (Generally 1or 2 visits per quarter) to resolve complaints, provide technical support, collect defective materials, and proactively build strong customer relationships.
• Follow up with service teams to collect defective materials, perform root cause analysis, and drive continuous improvement in products and processes.
• Lead and participate in continuous improvement projects aimed at enhancing product quality and operational efficiency.
• Uphold client’s core values of safety and integrity, taking ownership of your actions and demonstrating care for your colleagues and the business.

Qualifications

• Bachelor’s degree in Electrical or Electronics engineering or a related field, with 5+ years of experience in a manufacturing or quality control environment.
• Hands-on experience with transformers, PDUs, STSs, and UPS products.
• Proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Ability to read and interpret schematics of electrical equipment and printed circuit board assemblies (PCBAs).
• Skilled in using electrical and electronics test equipment such as power supplies, multimeters, oscilloscopes, and power analyzers.
• Familiarity with Lean, Six Sigma, PPS and other process improvement methodologies is highly desirable.
• Knowledge of industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2 is an added advantage.
• Practical experience with MS Power Platform is a plus.

Notes

• Shift: 8:00 AM to 5:00 PM
• Possibility of travel within USA (Generally once/twice in a quarter)