Quantum Metrics Solution Engineer

Role Overview:

The Quantum Metrics Solution Engineer will serve as a subject matter expert (SME) for the Quantum Metrics platform, providing guidance on best practices, executing leadership strategy, and collaborating with cross-functional teams to drive actionable insights. This role requires a proactive, self-starter who thrives in fast-paced environments and enjoys solving complex problems.

Key Responsibilities:

• Provide guidance on leveraging Quantum Metrics platform features and align with leadership vision.
• Collaborate with product, UX, engineering, and business teams to promote services and drive actions based on insights.
• Use Quantum Metrics to analyze user behavior on digital platforms, identifying friction points and opportunities for optimization.
• Monitor real-time data to improve KPIs such as digital adoption, task completion, and customer satisfaction.
• Proactively analyze large volumes of user interaction data to identify patterns, trends, and anomalies impacting customer journeys.
• Detect friction points (e.g., slow loading times, confusing navigation, error messages) and recommend solutions.
• Create dashboards and reports to present insights to stakeholders across teams.
• Develop custom JavaScript functions to capture analytics and satisfy complex use cases.
• Configure alerts, dashboards, and reports for real-time visibility into digital platform performance.
• Utilize Felix AI to integrate session summaries/insights with chat/customer service systems via APIs.
• Create presentations summarizing actionable opportunities to improve operational efficiency.
• Identify at-risk areas and execute action plans to drive platform adoption through business value.
• Collaborate with cross-functional teams to translate insights into actionable strategies and prioritize implementation.

Ideal Candidate Profile:

The ideal candidate will be a proactive solution engineer with deep expertise in Quantum Metrics, strong analytical skills, and the ability to communicate insights effectively to diverse stakeholders. They must demonstrate hands-on experience, technical proficiency, and the ability to serve as a trusted advisor in optimizing digital product experiences.