Reception / Reservations Vacancy

About

Our client is a renowned hospitality establishment, based in the heart of George, who are currently on a recruitment drive for a Reception / Reservations agent to join their team.

Responsibilities

• Welcome and greet guests – check guests in and advise on all amenities in and around the area, direct guest to their rooms and ensure check in is confirmed on Semper
• Answer calls and emails – assisting where possible including hotel rates, services and availability, booking as per emails, sending out proforma invoices and ensuring full payment is received prior to guest arrivals
• Ensure reservations are done and bookings confirmed to back to guest – follow up with outstanding reservations daily
• Ensure proper room allocation to maximise hotel rooms and revenue
• Assist guests with any additional questions / queries
• Confirm relevant guest information
• Verify guest's payment method
• Maintain clear and accurate records of guest room bookings
• Any other ad hoc duties that may be required by management from time to time

Requirements

• The ideal candidate must be self-motivated, and customer service driven.