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Regional Client Experience Leader | NPS Growth
Tyler Technologies
Pittsburgh ยท On-site Full-time Lead 3d ago
About the role
About
- A technology solutions provider is seeking a Client Experience Manager to ensure high engagement and satisfaction levels among clients.
Responsibilities
- This role involves leading a cross-functional team, tracking key metrics like NPS, and driving improvements in the client experience.
Requirements
- Candidates should have strong communication and problem-solving skills, along with a background in support operations or similar fields.
Travel
- The position requires travel of 10-25% annually.
Benefits
- Offering competitive benefits for employee wellness.
Requirements
- Strong communication skills.
- Strong problem-solving skills.
- Background in support operations or similar fields.
Responsibilities
- Ensure high engagement and satisfaction levels among clients.
- Lead a cross-functional team.
- Track key metrics like NPS.
- Drive improvements in the client experience.
Benefits
health insurancedental insurancevision insurance
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