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Remote Account Manager
BrightView Landscapes
Laurel · On-site Mid Level $75k – $80k/yr 1w ago
About the role
Account Manager – Landscape Maintenance (BrightView Landscapes, LLC)
Location: Flexible – field‑based with regular office visits
Why BrightView?
At BrightView, we believe great teams are built on strong relationships, clear communication, and a shared commitment to excellence. As the industry’s leading provider of landscape maintenance, we empower our people with the tools, training, and support they need to grow—both professionally and personally.
Key Responsibilities
| Area | What You’ll Do |
|---|---|
| Client Relationship Management | • Serve as the primary point of contact for a portfolio of landscape‑maintenance clients. • Conduct regular site walkthroughs, ensuring service quality and client expectations are met. • Resolve client concerns promptly and maintain high satisfaction and retention rates. • Drive timely contract renewals and generate referrals. |
| Growth & Ancillary Sales | • Identify and pursue enhancement (ancillary) service opportunities within existing accounts. • Develop accurate estimates, takeoffs, and bid proposals for new and existing projects. • Communicate qualified leads to the Business Development team. |
| Operations Collaboration | • Partner with the Operations Manager to align service delivery with client expectations. • Schedule and attend joint site visits for quality reviews. • Support hiring, training, and coaching of field crews assigned to your portfolio. |
| Financial & Administrative Oversight | • Meet branch financial goals by maintaining healthy gross margins on base contracts and ancillary services. • Keep CRM records up‑to‑date with detailed account notes. • Monitor accounts receivable and work with the Branch Administrator to keep client data current. |
| Safety & Compliance | • Enforce BrightView safety policies on all job sites. • Ensure you (and your crew) can safely navigate uneven terrain and work up to 4‑hour site visits. |
| Leadership Support | • Assist the Branch Manager in overall branch leadership, attending relevant meetings and contributing to strategic discussions. • Perform additional duties as assigned. |
What You Bring
| Requirement | Details |
|---|---|
| Education | Associate’s or Bachelor’s degree in Business or related field or equivalent experience in a customer‑focused service industry. |
| Experience | • Minimum 3 years in customer service, management, and leadership (landscaping industry preferred). • Proven track record of selling ancillary services and managing client portfolios. |
| Skills | • Strong written & verbal communication. • Demonstrated leadership, coaching, and team‑building abilities. • Ability to foster collaboration across operations, sales, and field crews. |
| Physical Demands | • Combination of mobile (field) and sedentary (office) work. • Comfortable walking job sites for up to 4 hours, traversing uneven ground, and traveling by car/train/plane as needed. • Must be able to remain stationary for extended periods when using office equipment. |
| Other | • Must carry any required medications for known allergic reactions at all times. • Ability to work 3‑4 days per week in a “stretch‑and‑flex” schedule (mix of office and field). |
Compensation & Benefits
| Component | Details |
|---|---|
| Base Salary | $75,000 – $80,000 (commensurate with experience) |
| Health & Wellness | Medical, dental, vision, and voluntary ancillary products. |
| Retirement | 401(k) with employer contributions. |
| Paid Time Off | 6–9 company‑paid holidays, vacation & sick leave accrual. |
| Additional Perks | Tuition reimbursement, potential variable pay based on performance, and a comprehensive benefits package explained during the interview process. |
Our Commitment to Equality
BrightView Landscapes, LLC is an Equal Opportunity and E‑Verify employer. We celebrate diversity and are dedicated to creating an inclusive environment where every team member can thrive.
Ready to Grow With Us?
If you’re a relationship‑focused leader with a passion for landscaping and a knack for uncovering growth opportunities, we’d love to hear from you. Apply today and become part of a team that truly believes “It’s Not Just a Team. It’s One BrightView.”
[Apply Now] (Insert application link or email)
BrightView Landscapes – The Best Teams Are Created and Maintained Here.
Requirements
- Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace
- Strong written and verbal communication skills
- Demonstrated leadership and coaching abilities
- Ability to foster collaboration and teamwork
Responsibilities
- Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
- Develop accurate estimates and takeoffs for both new and existing clients as needed
- Deliver timely bid proposals and designs for enhancement projects
- Generate referrals from existing client base and communicate leads to Business Developer
- Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
- Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
- Lead and facilitate the resolution of client concerns or issues
- Ensure timely account renewals within the assigned client portfolio
- Proactively assess and address site enhancement needs during visits
- Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
- Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
- Support hiring, training, and coaching of field crews for the assigned portfolio
- Promote and enforce safety policies and procedures
- Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
- Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
- Maintain proper account documentation and notes in the CRM system
- Monitor and maintain satisfactory accounts receivable levels
- Coordinate with the Branch Administrator to keep client records and contact information current
- Perform additional duties as assigned by the Branch Manager
Benefits
medical insurancedental insurancevision insurance401k savings planpaid holidayspaid time offtuition reimbursement
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