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Customer Success Manager

TRM Labs

Washington · On-site Full-time Mid Level $90k – $120k/yr 1w ago

About the role

About Us

A leading blockchain technology firm in Washington D.C. is seeking a Customer Success Manager to define and lead the customer success function. Join us to build a safer world through innovative blockchain solutions.

What You'll Do

  • Define and lead the customer success function.
  • Oversee end-to-end experiences for high-profile clients.
  • Establish success metrics.
  • Leverage AI for operational efficiencies.

What We're Looking For

  • Strong track record in customer success, particularly in cybersecurity or related fields.
  • 5+ years of relevant experience.

Skills

AI

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