Manager, Oncology Customer Success - REMOTE

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Oncology Customer Success - REMOTE. This role is crucial as it leads a team dedicated to nurturing the customer experience in the oncology sector. As part of this position, you will be responsible for setting scalable goals, overseeing onboarding processes, and addressing client concerns effectively. The ideal candidate will also identify opportunities to enhance revenue while fostering a strong relationship between the sales and customer success teams. By acting as the internal champion for customer feedback, you will greatly influence the overall satisfaction and retention rates within this essential segment of healthcare.

Accountabilities

• Oversee the daily operations of the Customer Success Managers.
• Maintain your own functional area during coverage times.
• Collaborate with sales partners to align goals.
• Develop the team as an individual unit aligned with business objectives.
• Champion customer experience through cross-functional visibility.
• Resolve client complaints and escalations effectively.
• Aim to exceed business metrics such as customer satisfaction and retention.
• Support team initiatives and policy deployments.
• Communicate departmental and employee concerns judiciously.
• Handle PHI in compliance with privacy regulations.

Requirements

• Bachelor’s degree or equivalent required.
• At least 5 years of sales or support experience.
• Minimum of 2 years in a customer success or client retention role.
• Successful track record in achieving customer success goals.
• Strong interpersonal and analytical skills.
• Capability to think strategically while executing tactically.
• Ability to work independently with intrinsic motivation.
• Proven leadership and team collaboration skills.
• Excellent written and verbal communication abilities.
• Strong time management with prioritization skills.
• Proficient in Microsoft PowerPoint, Excel, Gmail, and Salesforce.com.

Benefits

• Competitive benefits package including health, dental, and vision.
• 401(k) plan with company matching.
• Annual performance incentive bonuses.
• Generous paid time off and company holidays.
• Opportunities for long-term equity awards.
• Wellness and work-life balance benefits.
• Free genetic testing and fertility care for employees and families.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.