Remote Customer Success Agent

About the Company

Salesforce is the world's leading provider of cloud-based Customer Relationship Management (CRM) software. We help companies of all sizes and industries get closer to their customers. With our innovative platform, we enable our customers to create personalized experiences that foster loyalty and accelerate business growth. Salesforce Switzerland is a central pillar of our global presence, and we are proud to drive the digital transformation of Swiss companies. Become part of our dynamic team and shape the future of customer success.

Job Description

We are looking for a dedicated and customer-oriented Remote Customer Success Agent to join our team in Switzerland. In this position, you will be working 100% from home and play a crucial role in ensuring our customers get the maximum benefit from their Salesforce solutions. You will proactively support our customers, help them use our products, solve challenges, and act as a trusted advisor. If you have a passion for customer service, technology, and an independent way of working, then you are in the right place with us.

Key Responsibilities

• Proactive support and maintenance of a portfolio of Salesforce customers.
• Identification of customer needs and proactive provision of solutions.
• Onboarding of new customers and ensuring smooth product introduction.
• Conducting product training and workshops for customers as needed.
• Processing customer inquiries and technical issues in collaboration with support teams.
• Monitoring customer satisfaction and identifying risks to customer retention.
• Collecting customer feedback and sharing it with product and development teams for continuous improvement.
• Assisting with customer contract renewals and identifying upsell opportunities.

Required Skills

• Proven experience in customer service or customer success management (at least 1 year).
• Excellent communication skills in Swiss German and fluent English.
• Strong problem-solving skills and a solution-oriented mindset.
• Ability to explain complex issues simply and understandably.
• Empathy and the ability to build relationships with customers.
• Basic technical understanding and willingness to quickly learn new software.
• Organizational talent and the ability to set priorities effectively.
• Independent and self-responsible work style in the home office.

Preferred Qualifications

• Experience with Salesforce products or other CRM systems.
• Knowledge of another national language (French or Italian).
• Completed education in business administration, marketing, or computer science.
• Experience working in a remote team.

Perks & Benefits

• Attractive annual salary and performance bonuses.
• Comprehensive company pension plan.
• Flexible working hours and the freedom to work from anywhere in Switzerland.
• Budget for home office equipment and ergonomic workspace design.
• Continuous training opportunities and career development.
• Access to all Salesforce product training and certifications.
• Regular virtual team events and employee meetings.
• Health and wellness programs.