Customer Success Analyst

About Us

We are a dynamic company based in Paris looking for a remote Customer Success Analyst.

What You'll Do

• Analyze customer data to identify trends and opportunities.
• Collaborate with sales, product, and support teams.
• Develop and implement strategies to improve customer retention and satisfaction.
• Monitor key performance indicators (KPIs) and report on customer health.
• Provide insights and recommendations to stakeholders.

What We're Looking For

• 2-7 years of experience in a Customer Success role.
• Proven ability in hands-on execution of customer success initiatives.
• Strong experience with cross-functional collaboration.
• Excellent analytical and problem-solving skills.
• Proficiency in CRM software and data analysis tools.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities