Customer Success Manager:in - Schweiz (m/w/d)

Requirements

• Residency: Only for applicants from Switzerland
• Language: German - Native level, English - Fluent

Your Skills:

• You have completed a degree in Business Administration, Economics, Industrial Engineering, or a comparable qualification.
• You have at least 2 years of professional experience in Customer Success Management and/or Project Management.
• You are a strong communicator and possess analytical thinking skills to understand complex issues and present them in a structured manner.
• You are a team player and actively work with your colleagues to further develop our internal processes.
• Your strong problem-solving skills set you apart: No challenge is insurmountable. There is always a solution.
• You are proficient in MS Office, ideally you have experience with CRM systems.
• Sound experience in handling large amounts of data is a plus.
• You are Swiss or familiar with the Swiss mentality and can communicate authentically with our customers.
• Fluent Swiss German and German in spoken and written form are required, as well as good English skills; other languages are an advantage (e.g., French).

Work Setup:

• 40 hours per week (trust-based)
• Working hours: Monday to Friday, no shift work
• Permanent employment contract
• Work location: 100% remote - residency in Switzerland
• Team: 12 colleagues

Responsibilities

• You are responsible for the proactive support of our B2B customers, continuously evaluate the tools used, and derive optimization approaches if necessary.
• You will focus primarily on our Swiss customer base and make both technical and organizational decisions.
• You will onboard new customers to ensure optimal use of our product.
• You will advise B2B customers from various industries on technical or organizational challenges and work closely with your colleagues from Tech, Customer Service, Project Management, Business Development, Engineering, and Product.
• You will support communication in project implementation.
• You will collect feedback from our B2B customers and pass this information on to the Product team to ensure the continuous development of our product together.
• You will not only support our customers remotely but also visit them on-site to ensure optimal advice and support.

Team

Our team currently consists of 19 colleagues.

About the Company

Revolutionize parking management with us. Shape the future with digital solutions and a dynamic team.

We offer our customers digital solutions for parking management. We replace barriers, paper tickets, and parking discs with barrier-free parking with mobile payment options. In close exchange with our customer base and business partners, we face the challenge of constantly improving and expanding our solution. As a dynamic startup, we value enthusiasm, personal responsibility, and a feedback culture. For this, we are looking for dedicated people for our team.

Team Cohesion

Our success is secured by our team - we work for each other and with each other, rather than against each other. Without our team, we are nothing. We inspire and motivate each other, learn from each other, and grow together.

Fun and celebrating successes should not be neglected either.

Can-Do Mentality

Missed opportunities are worse than failures. We develop creative ideas to work towards our goals every day with positive energy. Every idea is worth being heard. We always keep our goals clearly in sight and trust in the skills and independence of our team members.

Integrity Open Communication

As a team, we treat each other on equal footing, which is ensured primarily through open communication and authentic behavior. You are you, that's good, and you should always be allowed to be that - even at work. Honest feedback and an environment in which one can develop are very important to us.

Click "Apply" for details on benefits, the team, and the application process.