Reporting Specialist

Role Purpose

The Reporting Specialist is responsible for producing accurate, timely, and audit-ready daily, weekly, monthly, quarterly and ad-hoc performance reports for the client. The role supports contractual SLA oversight, breach monitoring, and executive reporting, ensuring stakeholders have reliable insights and early warning indicators.

Requirements

Qualification

• Matric (Essential)
• Diploma or Degree (Desirable)

Experience

• 2 - 4 years’ experience in operational or performance reporting
• Experience in healthcare or regulated environments (Advantageous)

Duties and Responsibilities

Internal Process

• Prepare and distribute daily, weekly, monthly, quarterly, ad hoc performance reports in line with agreed templates and timelines.
• Monitor Service Level Agreements (SLAs) and confirm breach status, highlighting exceptions and risks where applicable.
• Perform data validation and quality assurance to ensure accuracy and audit readiness of reports.
• Collaborate with internal stakeholders to validate input and resolve data discrepancies.
• Maintain historical records of submitted reports and supporting evidence.
• Assist with ad-hoc reporting and insights to support management requirements.
• Support continuous improvement initiatives relating to reporting and SLA dashboards.
• Assist with Inter SPN SOP initiatives

Governance & Compliance

Ensure all reporting aligns to contractual Service Level Agreement (SLA) requirements, internal SOPs, and governance standards. Maintain clear audit trails and support client, internal audit, and department`s governance processes as required.

Client

• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

People

• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development

Finance

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.