Resident Security Engineer

About the Role

The tasks to be performed by Resident Security Engineer are:

• Support for managing configuration and software changes
• Request change approvals
• Preparation of changes with different stakeholders
• Execution of the change including previous and subsequent checks
• Problem Management Support
• Technical support for incidents
• Problem solving
• Troubleshooting
• Webex meeting attendance with TAC/Business Units
• Preparing and running tests for new features, configurations, software versions, etc.
• Support for automation activities
• Support in equipment renovations, installation, decommission, etc.

Qualifications

• At least 3 years performing first-level operator/support tasks in corporate SOCs
• Knowledge of Cisco security products and solutions
• English B2
• Spanish - fluent
• Technical knowledge in Cisco DUO, ESA, Firepower, Multicloud Defense, CSW and WSA solutions
• Incident management systems
• Basic understanding of the OSI model
• Basic knowledge of operating systems
• Problem management and resolution
• Systems administration
• A bachelor's degree in Systems or Telecommunications