Resiliency and Recovery Engineer - Tech Lead

About

PROLIM Global Corporation is seeking the following.

Responsibilities

• Own end‑to‑end application reliability, availability, and performance for client‑critical systems.
• Define and govern SLIs, SLOs, and error budgets aligned with business and regulatory expectations.
• Lead production support and incident management, acting as Incident Commander for P1/P2 issues.
• Ensure robust monitoring, alerting, logging, and observability across application landscapes.
• Drive automation and self‑healing to reduce manual toil and improve operational efficiency.
• Partner with development and DevOps teams to embed SRE practices into CI/CD and release pipelines.
• Oversee change and release readiness, ensuring risk‑based production deployments.
• Provide on‑site client leadership, serving as the primary SRE point of contact and trusted advisor.
• Conduct and govern post‑incident reviews (RCA/PIR) and ensure preventive actions are implemented.
• Ensure compliance with security, audit, and regulatory controls relevant to the client environment.
• Lead and mentor onshore and offshore SRE/support teams, ensuring SLA adherence and skill uplift.
• Report operational KPIs, reliability trends, and improvement roadmaps to client and internal leadership.