Responsable d’Opérations F/H

Responsibilities

Management and organization

• Supervise operational teams (logistics, quality, customer service, commercial back-office).
• Define objectives, prioritize actions, and ensure cohesion between different poles.
• Participate in the operational organization of trade shows.

Process, operations, and ERP

• Oversee the complete order management workflow.
• Lead or contribute to the implementation and optimization of the ERP and internal systems.
• Improve internal workflows to streamline collaboration between teams.
• Take charge of the process evolution policy and ensure its application.
• Perform month-end and year-end closings in coordination with the finance department.

Product and collection development

• Lead the implementation of collections (entries, exits, new products), in line with the brand's DNA.
• Monitor product development, including packaging, compliance, and validations.
• Ensure pricing policy and coordinate its application.

Customer Service and Sales Support

• Supervise Customer Service and establish standards aligned with the luxury market.
• Support Sales teams and distributors through tools, reporting, and analysis.
• Develop or optimize the B2B platform and user experience.

Analysis, reporting, and performance

• Design decision-support tools and automated reporting (Excel, BI, dashboards).
• Analyze the performance of collections, markets, and deliveries.
• Maintain key indicators, ensure regular reporting, and propose improvements.
• Assist in defining strategic directions through qualitative and quantitative analyses.

Stock, quality, and supply chain

• Manage all stock movements and supervise inventories.
• Manage stock alerts, supervise necessary purchases for shipments.
• Monitor and enforce quality and after-sales service procedures.
• Coordinate partners involved in the operational chain.
• Manage pricing grids and validate their viability.

Your Strengths

• Sense of priorities
• Autonomy
• Excellent interpersonal skills
• Proactive attitude
• Spoken and written English
• Previous experience in a similar role
• Proficiency in SAGE and BI REPORT is a major asset
• Experience in optics is a plus