Restaurant General Manager

About

High-end Restaurant in Rivonia is looking for a Restaurant General Manager to oversee all aspects of restaurant operations ; ensuring smooth and efficient service while maximizing profitability and customer satisfaction . This role involves managing staff, handling finances, maintaining quality standards and developing strategies to improve the business. You will be responsible for creating a positive work environment and ensuring compliance with all relevant regulations.

Duties:

Staff Management

• Hiring; training, and supervising staff: This includes recruiting, onboarding new employees, and providing ongoing training and development.
• Scheduling and managing staff
• Performance management
• Creating a positive and productive work environment.

Financial Management

• Budgeting and financial planning
• Cost control
• Revenue generation

Operations Management

• Overseeing all aspects of the restaurant, including food preparation, service, and maintenance.
• Ensuring high standards for food quality, service, and cleanliness.
• Ensuring compliance with health and safety regulations, food handling procedures, and other relevant laws.
• Monitoring inventory levels, ordering supplies, and managing stock rotation.

Customer Service

• Addressing customer concerns and resolving issues in a timely and professional manner.
• Interacting with customers, soliciting feedback, and working to improve the overall dining experience.
• Collaborating with the marketing team to develop promotions and marketing strategies.

Other Responsibilities

• Developing and implementing restaurant policies and procedures
• Implementing innovative ideas to improve the restaurant's offerings and customer experience.
• Ensuring timely delivery of supplies and maintaining positive relationships with vendors.
• Acting as a point of contact for the restaurant with the public, media, and other stakeholders.

Requirements:

• Grade 12 Certificate or Diploma would be an advantage
• At least 5+ years restaurant management experience
• Coming from high end restaurants would be an advantage
• Financial and management skills
• Flexible and able to work hospitality hours.
• Must be a team leader and excellent with staff
• Must have the ability to manage and lead a team
• Must be well groomed, reliable, courteous and flexible
• Ability to multi-task and work under pressure
• Problem-solving and attention to detail
• Charismatic