Restaurant Group Project Manager

Position Description

The Restaurant Group Project Manager is responsible for planning, leading, and directing PAR enterprise restaurant technology deployment projects. They lead both internal and external project teams who specialize in restaurant technology implementations. These projects will include enterprise software and hardware solutions sold and architected by PAR, customized to client needs. The Restaurant Group Project Manager will provide ongoing project updates to customers and PAR executives, regularly communicate with customers, PAR peers, and third-party partners to keep projects on track. This role will be expected to work cross-functionally across the PAR organization to achieve strategic goals and business objectives. All management tasks related to the projects are within the scope of this role. This role is also critical in providing feedback to the organization and driving the continual improvement of PAR processes.

Position Location

Remote

Reports To

Director, Program Management

What We're Looking For

• Extensive knowledge of project management methodology and processes
• 5+ years of previous experience in the restaurant management or restaurant technology industry
• 5+ years of experience directly within the enterprise customer space
• 5+ years of experience managing projects
• Natural ability to prioritize and execute tasks in a high-pressure environment
• Experience working with a globally based project team
• Ability to resolve project resource challenges
• Exceptional ability to prioritize based on highest value to customers and PAR, aligning with business objectives and strategy
• Exceptional organizational skills with the flexibility to adjust to quickly evolving business needs
• Excellent communication skills

Additional Skills

• PMP certification preferred
• Experience with Microsoft Office, Jotform, Slack, and Monday.com preferred

Unleash your potential: What you will be doing and owning:

• Direct and manage enterprise solution projects with full accountability
• Establish and maintain cross-functional project leadership with customers, vendors, and third-party consultants to complete projects on time and on budget
• Identify and manage issues, risks, project dependencies, milestones, and critical path to achieve projected outcomes
• Define, verify, and control scope, and negotiate scope changes with customers
• Direct, motivate, and lead project team members
• Manage exceptions and escalation of issues that impact successful project outcomes
• Attend and host meetings with PAR peers, customers, and third-party vendors
• Provide real-time and scheduled project updates via reporting, meetings, and dashboards
• Maintain awareness of and preparedness to communicate project status at all times
• Drive client workshops to understand requirements and desired outcomes, presenting and validating potential solutions
• Document Business Requirements and Functional Solution Design with high quality and no ambiguity
• Collect customer feedback and drive cross-functional alignment on prioritization, acting as the voice of the customer to internal teams such as Product and Customer Success

Interview Process

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Key Stakeholder (via MS Teams)
• Interview #4: Video interview with the Key Stakeholder (via MS Teams)