Retention Lead

At Saras Analytics, we help brands unlock the full potential of their customer data. With our customers making over $3B in e-commerce sales and 30M customers across the USA, we enable brands to make smarter, data-driven decisions that drive growth.

We’re looking for a Retention Lead to own and drive customer strategy for our brands. If you thrive on turning insights into action, building lifecycle programs that improve retention and LTV, and working with high-growth brands, this role is for you!

What You’ll Do:

• Develop and execute retention strategies across channels(email, SMS, loyalty, Meta etc).
• Leverage analytics to identify key customer segments and optimize engagement.
• Collaborate with product, engineering, and marketing teams to enhance the customer experience.
• Drive measurable improvements in churn, repeat purchase rates, and LTV.

What We’re Looking For:

• Experience in retention, lifecycle marketing, or CRM for e-commerce brands.
• Strong analytical mindset—comfortable with customer data, segmentation, and performance tracking.
• A strategic thinker who can balance quick wins with long-term growth.
• Experience with platforms like Klaviyo, Attentive, or similar is a plus.