Retention Strategist (Klaviyo / eCommerce Strategist)

About

HELLO? Are You Looking for an eCommerce Growth Agency with a rich culture and strong progression path?

We hope so. And we hope you're the Klaviyo Email Strategist GrandMaster we WANT!

If so, we're going to do some beautiful work together :-)

Note: This is a remote position.

We Are The US & Australia’s Premiere ECommerce Growth Agency And a Premium Google And Facebook Marketing Partner, Working With Elite Brands Across North America And Australia. We're Scaling Our Retention Arm Of The Business. In The Last Three And a Half Years We’ve Grown Our Entire Agency From The Ground Up To a Global Presence And Team Of 90+ And Already Starting To Rack Up Awards

• Anthill’s Top 100 Coolest Company Awards 2018
• AFR 100 Fast Starters 2020 (Australian Financial Review)
• #66 Australia's Top 100 Young Entrepreneurs of the Year Awards 2019
• Finalists Brisbane Young Entrepreneur of the Year Awards 2018 & 2019

Built primarily around our world‑class Social Advertising capabilities, we're now looking to further expand our customer retention services with building our email and SMS department. We currently have 3 retention teams.

We've partnered with amazing eCommerce brands in the likes of Mister Zimi, TwoSister's the Label, Silly George, July Luggage, Geedup, Swankaposh, Alpha Lion...and many more.

Sound like your jam?

With a heavy focus on Fashion/Apparel, Jewelry, Health & Fitness and Beauty, we're on the lookout for that special someone with an outstanding proven track record of crushing retention campaigns, flows, open rates, and click through rates.

If there’s one thing we care about more than anything else, it’s this—delivering exceptional results. Our core focus is to take our eCommerce clients and scale their businesses as aggressively as possible. If you don’t have the runs on the board doing the same, then this won’t be the position for you.

Responsibilities

As the Retention Strategist (Klaviyo eCommerce Specialist), you will be accountable for the following:

• Strategization, setup, optimization and email flows, campaigns, and ongoing management.
• Daily data analysis of campaigns and flows identifying areas of opportunity to improve performance of campaigns and maximize revenue
• Site popup and email split‑tests and optimization to ensure we are getting the best return possible out of every send.
• Ad Copy that would leave Eugene Schwartz high‑fiving you
• Technical setup of tracking scripts and conversion event codes
• Setup, management and optimization of the email/SMS experience.
• A list cleaning master
• Collaborate with internal Senior eComm Strategists and support team on cross‑channel campaign co‑ordination and performance reporting
• Liaise with clients and provide detailed reports and ongoing performance improvement plans for each month and quarter
• Always staying up to date with the latest changes on the platform, to the benefit of both our clients and the wider Right Hook team – we're all about ELEVATING ONE AND OTHER.

Requirements

• 1‑2+ years of eCommerce Email experience
• 1‑2+ years of Klaviyo experience.
• Proven track record of exceptional Email campaigns and flow results managing 100,000 lists.
• Strong design and copywriting ability. We need emails to be on brand. You won't be designing it but need that eye and ability to communicate it.
• Strong Excel/Google Sheets skills
• Excellent Productivity and Prioritization skills
• Elite communication skills – both written and verbal
• Team player with a strong focus on clients success – we’re here to elevate one another.

To be considered, please provide a brief 2‑min introductory video along with your cover letter and resume.

Benefits

• Solid base salary of USD $80‑100k
• Access to training from some of the world’s elite digital marketers, courses and Email pros – we bring the industry names in every month to do account reviews and Q&A sessions.
• Get to work alongside some of the worlds most passionate and driven eCommerce Marketers on a daily basis. We are a super tight nit team of eCommerce Growth marketers and entrepreneurs – many of us having owned, run and exited our own ventures and or previously worked client‑side.
• Have a support team to lean on assisting with communications, copy writing, video creation and graphic design. The more your accounts scale, the more resources you will have at your disposal.
• Strong career progression opportunity – we’re growing quickly and not looking to slow down, so we’re looking to develop leaders in‑house that can move up as we grow, especially our Email Department – we want to build this department quickly over the next couple of years.
• The opportunity to work with some amazing established and up‑and‑coming brands across a range of verticals – fashion, health & fitness, jewelry and accessories, and beauty.

Given the number of applications being received, we will only be contacting successful candidates for the first round of interviewing.