REVENUE OPERATIONS MANAGER - HubSpot

About the Role

We are seeking a hands-on, analytically strong, and commercially minded Sales & Marketing Operations Lead to help strengthen the effectiveness of our commercial organisation and support revenue growth across the business. Based in London, this is a cross-functional role sitting at the intersection of Marketing and Sales. It is not a people management position, but it does require the confidence, autonomy, and credibility to drive structure, consistency, and adoption across teams. At the centre of the role is HubSpot, but the remit goes well beyond CRM administration. We are looking for someone who can use systems, data, and process design to improve lead management, pipeline visibility, reporting, and day-to-day commercial execution in a high-touch, relationship-led environment. This role is particularly suited to someone who combines operational discipline with strong commercial instinct, and who is excited by the opportunity to bring clarity, rigour, and smarter ways of working to a business where client relationships, brand positioning, and sales quality are all critical.

Key Responsibilities

Commercial Process Optimisation

• Define, refine, and maintain the core processes linking Marketing and Sales, from lead generation through to conversion
• Strengthen lead qualification, handover, follow-up discipline, and accountability across teams
• Identify operational friction points and implement practical, scalable improvements
• Help build a more structured and effective commercial operating model while preserving the quality and personal nature of the client experience

CRM and Commercial Infrastructure

• Own and optimise HubSpot as the central platform supporting commercial activity
• Maintain clear and effective pipeline structures, workflows, automations, and reporting standards
• Ensure the CRM accurately reflects business reality and supports both front-line execution and management visibility
• Improve usability, consistency, and adoption across users and teams
• Support relevant integrations and automation initiatives that improve efficiency and strengthen data flow

Pipeline Visibility and Performance

• Help maintain a clean, reliable, and actionable pipeline across the business
• Improve tracking of opportunities, ageing, expected close dates, follow-up activity, and conversion
• Build dashboards and reporting to monitor pipeline health, source performance, commercial effectiveness, and sales momentum
• Support forecasting and commercial planning through stronger reporting discipline and better operational visibility

Lead Management and Attribution

• Ensure proper tracking and follow-up of leads generated through exhibitions, fairs, events, website enquiries, partnerships, and outbound activity
• Help Marketing and Sales better understand lead quality, source performance, and conversion outcomes
• Improve segmentation and targeting based on geography, behaviour, collector profile, and engagement
• Strengthen attribution between marketing initiatives and commercial results

Data Quality and Governance

• Own day-to-day CRM data quality and usage standards
• Improve consistency across contacts, companies, deals, activities, and key reporting fields
• Reduce duplicates, inactive records, and unreliable data
• Help maintain appropriate governance, permissions, and GDPR compliance across markets

Cross-Functional Enablement

• Act as a practical and trusted link between Marketing, Sales, and leadership
• Train and support users on CRM best practice, reporting, and process discipline
• Encourage stronger operating habits and more consistent ways of working
• Provide management with clear insights to support decision-making and prioritisation

Profile

We are looking for a hands-on, autonomous, and analytically sharp professional who can operate effectively across both Sales and Marketing. The ideal candidate will combine strong operational rigour with a clear understanding of commercial performance, sales processes, and marketing-to-sales coordination. They should be comfortable working in HubSpot and with data, but equally at ease working closely with teams, improving execution, and bringing discipline to fast-moving commercial environments. This role will suit someone who is pragmatic, structured, and commercially aware — someone who enjoys solving operational problems, simplifying complexity, and translating insight into action.

Experience

• Strong experience in CRM, commercial operations, sales operations, revenue operations, or marketing operations
• Hands-on experience with HubSpot
• Proven experience improving pipeline management, lead processes, reporting, and cross-functional workflows
• Strong analytical skills, with confidence working with dashboards, KPIs, and commercial reporting
• Ability to work collaboratively across Marketing and Sales
• Strong organisational skills, attention to detail, and a structured approach to problem-solving

Preferred Background

• Experience in premium, luxury, or high-end product environments
• Experience in sectors with high-touch, relationship-led sales such as luxury, design, interiors, fashion, hospitality, art, or real estate
• Experience supporting both B2C and B2B commercial activity
• Experience in an international or multi-market environment

Ways of Working

• Hands-on and delivery-oriented
• Analytical and commercially minded
• Structured, pragmatic, and dependable
• Comfortable operating independently
• Able to balance process discipline with the realities of a relationship-led business
• Comfortable in a fast-paced and evolving environment

Why This Role Matters

This role is key to helping the business operate in a more connected, disciplined, and data-informed way across Sales and Marketing. It will improve visibility, accountability, and commercial execution across the organisation, while supporting revenue growth and preserving the high-touch client approach that defines the business.