Rooms Division Manager - Boutique Lifestyle Hotel

Responsibilities

• Provide leadership and oversight for Front Office, Guest Services, and Housekeeping operations
• Maintain a strong presence within the operation, supporting the team during peak periods and ensuring service standards are consistently executed
• Conduct regular room inspections and ensure readiness standards are met at all times
• Support arrivals, departures, and service recovery initiatives to enhance the guest experience
• Monitor labour productivity and scheduling to align with operational demand
• Participate in Manager-on-Duty rotations and support cross-departmental operations when required

Pre-Opening Responsibilities

• Support recruitment, onboarding, and training of the Rooms Division team
• Assist in developing operational systems, workflows, and service standards
• Help establish service rituals and team culture that reflect an elevated guest experience
• Work collaboratively with leadership to ensure readiness ahead of opening

Guest Experience & Team Development

• Champion a culture of service excellence and accountability
• Provide ongoing coaching and leadership to team members
• Support performance management and engagement initiatives
• Foster a collaborative, professional environment focused on delivering exceptional guest experiences

Requirements

The ideal candidate will bring:

• 3+ years of leadership experience within Front Office, Rooms Division, or Housekeeping OR 5+ years of progressive Guest Services experience within a hotel environment
• Previous exposure to both Front Office and Housekeeping operations strongly preferred
• Housekeeping background or supervisory experience within housekeeping is considered a strong asset
• Hands-on leadership style with comfort supporting daily operations, inspecting rooms, and assisting during peak service periods
• Experience working within boutique, lifestyle, luxury, or full-service hotel environments is considered beneficial
• Pre-opening experience considered an asset
• Familiarity with hotel property management systems such as Lightspeed, Opera, or similar platforms is considered beneficial
• Strong organizational and time-management skills
• Excellent communication and coaching abilities
• A polished, professional presence suited to an elevated guest environment
• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays
• A strong desire to grow professionally and contribute to the successful launch of a new hotel operation

Corporate Culture

This opportunity offers the chance to join a collaborative and entrepreneurial leadership team during the exciting launch phase of a boutique hotel. Leaders are encouraged to take ownership, contribute ideas, and play an active role in shaping both team culture and the guest experience.

• Opportunity to participate in the opening of a new boutique hotel
• Exposure to branded hotel standards within a lifestyle-driven environment
• Competitive compensation with bonus potential
• Health and wellness benefits
• RRSP matching program
• Travel and hotel discount programs
• Supportive leadership team focused on mentorship and development
• Opportunity for long-term career growth within a branded hospitality environment