Analyste des opérations Rx

About

The Rx Operations Analyst plays a key role in delivering high‑quality, data‑driven products to clients. This role combines technical proficiency, analytical thinking, and strong operational discipline to ensure every client deliverable is accurate, timely, and aligned with defined specifications. The analyst proactively identifies issues, drives root‑cause analysis, and partners closely with team members to maintain exceptional delivery standards.

Key Responsibilities

Operational Delivery & Quality Assurance

• Manage and execute production tasks for an assigned portfolio of client deliverables.
• Perform rigorous quality assurance checks to ensure accuracy, completeness, and adherence to client requirements.
• Flag data anomalies, functionality concerns, or process gaps, escalating when appropriate.

Issue Investigation & Problem Solving

• Conduct preliminary root‑cause analysis to diagnose data or processing issues.
• Initiate and support the issue resolution process by collaborating with cross‑functional partners.
• Utilize analytical and troubleshooting skills to address complex delivery challenges.

Documentation, Training & Knowledge Sharing

• Create and maintain clear documentation for processes, workflows, and operational best practices.
• Provide training and guidance to backup resources, new hires, and cross-trained team members.

Collaboration & Cross-Functional Coordination

• Work closely with peers and stakeholders to ensure delivery commitments are met.
• Communicate effectively across levels and functions to align on timelines, quality expectations, and issue resolution.

Qualifications

Education & Experience

• Bachelor’s degree in Business Technology, Information Systems, or a related field; or 2–3 years of experience in a production, operations, or data analysis role.

Technical & Analytical Skills

• Strong analytical, problem‑solving, and data‑mining capabilities.
• Proficiency with Access, Excel, VBA, PL/SQL, UNIX, and Windows environments.
• Familiarity with process flow‑charting and workflow design.
• Ability to quickly learn and adapt to new tools, technologies, and processes.

Professional Skills

• Strong written and verbal communication skills.
• Excellent time management and prioritization in a fast‑paced, deadline‑driven environment.
• High attention to detail, accuracy, and operational consistency.
• Commitment to client quality and a collaborative approach to resolving issues and improving processes.

Preferred Skills & Additional Assets

• Working knowledge of IQVIA data assets and industry‑specific datasets.
• Understanding of pharmaceutical market dynamics.
• Experience with BI and data visualization tools such as MicroStrategy, Qlik Sense, or Tableau.

About IQVIA

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: workday_recruiting@iqvia.com, so that IQVIA can support your participation in the recruitment process.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.

Compensation & Benefits

The potential base pay range for this role, when annualized, is $64,200.00 - $107,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.