SaaS Client Relationship Manager

This is a full-timerole for aSaaS Client Relationship Manager, you will manageand grow relationships with SaaS customers to ensure satisfaction, retention, and revenue expansion. Actas a strategic partner aligning client goals with platform capabilities. Drive adoption, renewals, and long-term value across assigned accounts.

Location:Remote

Qualifications • 3–7 years in SaaS account management, customer success, or client relationship roles • Strong understanding of SaaS subscription and revenue models • Experience managing mid-market or enterprise clients • Excellent communication and stakeholder management skills • Proven ability to drive renewals and expansion revenue • Strong business acumen and problem-solving ability • Experience collaborating with technical and product teams Responsibilities • Serve as the primary point of contact for assigned clients • Drive product adoption, customer health, and retention • Lead renewals and identify churn risks with mitigation plans • Identify upsell and cross-sell opportunities with Sales • Oversee onboarding and ensure smooth implementation • Track KPIsand prepare client performance reports Must Have • Strong client relationship and stakeholder management skills • Experience driving SaaS adoption, retention, and renewals • Ability to identify expansion and growth opportunities • Excellentpresentation and communication skills Nice to have • Experience conducting QBRs or executive business reviews • Familiarity with CRM and customer success platforms • Experience in B2B SaaS environments • Understanding of churn prevention strategies • Experience supportingonboarding and implementation processes What's great in the job? • Opportunity to work with a growing, innovative company • Play a key role in shaping the future of the company by expanding our client base • Potential for career progression into senior business development or sales management roles • Collaborative and dynamic work environment