Production Operations Associate I

Production Operations Associate I

About the Role

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Responsibilities

• Perform routine operational tasks following established procedures.
• Monitor production systems and escalate issues as needed.
• Maintain accurate logs and documentation for compliance and audit.
• Assist in process improvements and participate in team projects.
• At senior levels: mentor junior associates and coordinate small workstreams.

Qualifications

• Communication skills
• Ability to work remotely and independently
• Self starter
• Strong Excel skills filters, pivots, formulas, status tracking
• Comfort working with large retailer lists and prioritization
• Ability to explain technical requirements in plain language
• Writing clear, concise outreach emails and follow‑ups
• Persistence & follow‑up
• Staying on top of retailers and vendors without burning relationships
• Critical thinking
• Spotting patterns in retailer readiness e.g., same POS vendor causing delays
• Professional confidence
• Engaging with large national retailers and vendors as a credible program representative
• Adaptability
• Adjusting outreach and sequencing based on state priorities or readiness data
• Identifying whether a blocker is hardware, software, processor, or certification-related
• Accurately identifying and capturing issues for escalation
• Prior experience and knowledge with payments, POS systems, or retail IT
• Familiarity with government or regulated programs
• Data analytic skills, with power BI skills
• Meeting facilitation with internal and external stakeholders

Experience

• Data analytics: 2 years
• Power BI: 2 years
• Advance Excel: 2 years
• Retail sales: 3 years

Education

• High school or equivalent (Required)

Additional Information

• Travel 2-3 days in their own expense and no reimbursement
• Retail with POS System / MS Excel with crack
• Retail Associate /Retail Coordinator/

Work Location

• Remote

Pay

• $20 - $25 per hour