Sales & Marketing Manager

About the Role

The Sales & Marketing Manager plays a pivotal role in driving the hotel's revenue growth by actively engaging in sales activities and revenue management. This role requires a proactive and positive leader who can effectively communicate, motivate, and collaborate with various internal teams and external clients. The manager is responsible for creating new business opportunities through outside sales calls, generating group bookings, managing meeting space sales, and fostering long-term relationships with clients to encourage repeat business and brand loyalty.

Additionally, the Sales & Marketing Manager responds to a wide variety of guest requests, addresses and resolves complaints in a professional manner, and supports the General Manager in meeting the property's comprehensive business objectives such as budget attainment, revenue targets, occupancy levels, and guest satisfaction scores. The role demands strong multitasking skills, attention to detail, problem-solving capabilities, and the ability to handle confidential information with discretion.

This position emphasizes a high level of professionalism, both in appearance and demeanor, ensuring the delivery of service excellence throughout the guest journey. Familiarity with hotel property management systems and Microsoft Office software is essential for managing reservations, contracts, and sales records efficiently. The manager also participates actively in team meetings and revenue discussions, providing valuable insights and recommendations to enhance sales performance and optimize profitability.

Safety and regulatory compliance are also key responsibilities, including adherence to OSHA, state, and federal guidelines, completing necessary training for security, alcohol service, and health and safety protocols, and taking prompt action on any incidents that might pose liability risks. Furthermore, this role involves coordination with external vendors such as caterers and transportation providers to ensure flawless event execution.

Overall, the Sales & Marketing Manager fosters a culture of service excellence, teamwork, and continuous improvement within the hotel's sales and marketing functions. This full-time position is ideal for a driven individual seeking to leverage their sales expertise, hospitality knowledge, and leadership skills to contribute significantly to the hotel’s success while enhancing guest satisfaction and business revenue.

Responsibilities

• Drive the hotel's revenue growth by actively engaging in sales activities and revenue management.
• Create new business opportunities through outside sales calls, generating group bookings, managing meeting space sales, and fostering long-term relationships with clients.
• Respond to a wide variety of guest requests and address and resolve complaints in a professional manner.
• Support the General Manager in meeting the property's comprehensive business objectives such as budget attainment, revenue targets, occupancy levels, and guest satisfaction scores.
• Participate actively in team meetings and revenue discussions, providing valuable insights and recommendations to enhance sales performance and optimize profitability.
• Coordinate with external vendors such as caterers and transportation providers to ensure flawless event execution.
• Foster a culture of service excellence, teamwork, and continuous improvement within the hotel's sales and marketing functions.

Qualifications

• High school diploma or equivalent
• Previous experience in hotel sales and marketing or related field
• Strong written and verbal communication skills
• Ability to work flexible hours including weekends and holidays if required
• Basic math skills
• Ability to use computer systems and software
• Valid driver’s license preferred
• Ability to maintain confidentiality
• Willingness to participate in required training programs
• Ability to work under pressure and meet deadlines
• Strong organizational skills
• Team player mentality