Sales Support Analyst

About Your Role

As a Sales Support Analyst, you will support debit network growth by serving as a client advocate for issuer, acquirer, merchant, and financial technology clients. You will work closely with business development, relationship management, and cross-functional partners to deliver operational and analytical support, improve client outcomes, and strengthen network performance across debit payment programs.

What You'll Do

• Partner with business development and relationship management teams to support client needs and contribute to growth across debit network programs
• Perform interchange analysis, billing research, and account-level reviews to identify issues, recommend actions, and support client decision-making
• Generate and analyze recurring business review data, service metrics, and competitive network insights to measure performance and inform account strategies
• Support issuers and merchants with analysis and recommendations to improve debit payment authorization rates
• Submit, track, and manage project requests to help ensure completion within defined service level agreements
• Coordinate with internal teams across operations, product, finance, and client support to resolve issues and advance client initiatives
• Maintain accurate records, reporting, and documentation using customer relationship management tools and standard business applications
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have

• 6+ years of experience in debit payments, electronic payments, banking, financial services, or a related industry supporting client accounts, network operations, or business analysis
• 6+ years of experience in account support, relationship management, sales support, or client-facing operational roles
• 6+ years of experience performing financial analysis, data analysis, reporting, and issue resolution using structured business processes
• Experience using customer relationship management tools, Microsoft Excel, Microsoft PowerPoint, and related business applications to manage client activity and present findings
• Ability to analyze interchange, billing, account performance, and authorization trends and translate findings into clear business recommendations
• Bachelor's Degree in business, finance, economics, analytics, or a related field, or equivalent combination of education, related experience and/or military experience

Experience That Would Be Great To Have

• Experience supporting debit networks, card networks, or payment acceptance ecosystems
• Experience working with issuers, acquirers, merchants, or financial technology clients
• Experience preparing competitive network reviews or business performance presentations
• Experience working with service level agreements and project request tracking

How You'll Work

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits At Fiserv

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

$85,600.00 - $182,200.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.