QW
Salesforce Business Analyst – with Field Service Cloud exp
Quantum World Technologies Inc.
Remote (Global) Contract 1w ago
About the role
About
- Salesforce Business Analyst – with Field Service Cloud exp
- Canada-Remote (PST TIME)
- Long Term Contract
Job Description
- 8+ years of direct Salesforce configuration and administration experience
- 5+ years in a Business Systems Analyst or consultant role within large-scale enterprise environments
- Proven experience implementing and supporting Salesforce Field Service and ServiceMax
- Strong background in Service Cloud, Case Management, and Call Center processes
- Experience in regulated industries (e.g., medical device, healthcare, life sciences) with understanding of HIPAA, FDA, or SOX compliance requirements
- Proficiency with Agile methodologies, change management, and tools such as Jira, Confluence, Quip, Microsoft Teams, and ValGenesis
Contact
- Bal Krishna Pathak
- Team Lead-Quantum World Technologies Inc.
- Contact No: 647-875-4892
Requirements
- 8+ years of direct Salesforce configuration and administration experience
- 5+ years in a Business Systems Analyst or consultant role within large-scale enterprise environments
- Proven experience implementing and supporting Salesforce Field Service and ServiceMax
- Strong background in Service Cloud, Case Management, and Call Center processes
- Experience in regulated industries (e.g., medical device, healthcare, life sciences) with understanding of HIPAA, FDA, or SOX compliance requirements
- Proficiency with Agile methodologies, change management, and tools such as Jira, Confluence, Quip, Microsoft Teams, and ValGenesis
Skills
AgileCall CenterCase ManagementChange ManagementConfluenceFDAField Service CloudHIPAAJiraMicrosoft TeamsQuipSalesforceService CloudServiceMaxSOXValGenesis
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